atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Could someone explain the Hold / Recall timers?

Being a tech who's certified on all the systems and have been to Samsung school. I still don't really understand what they're talking about...

Transfer Recall Time (self explanatory... rings back to transferring station or to attendant?)

Camp On Recall Time

EHold Recall Time

System Hold Recall Time

Park Recall Time (self explanatory... rings to attendant?)

ATT. Recall Time

Recall Wait Time

Recall Disconnect Time

All of these unless otherwise stated always ring back to the originating station (first), unless programmed differently in other MMC's.

Tranfer Recall - rings back to the station that transferred.

Camp On- Time to recall (usually to the stations VM) when you are camped on that phone, never understood the use of it.

EHold- Exclusive hold (double tap hold when putting someone on hold) puts a caller on hold that only that station can pick up. we use this with 0 (indefinite) for times when they have to track someone down and don't want the Sys Hold Recall to kick in.

System Hold Recall - system wide timer for held calls to ring back to the station that put the call on hold.

Park Recall - Max time a caller can remain in an orbit before ringing back to the station that placed the caller on park.

ATT Recall- Sets the time to ring a station before going to the operator, obviously won't work when you have a VM answering on no answer

Recall Wait - I know what the book says about this one but it makes absolutely no sense to me and messing with it seems to do nothing.

Recall Disconnect - Sets the time before the system hangs up on the caller that has been sent to the operator via the ATT Recall.

Hope this helps

Dankeschön, Genesis,

So EHold is "Double tap don't come back" (Zombieland) set at 0.

System Hold Recall rings back to the station that put it on hold. Then goes NA Fwd to VM?

Do they ever recall to the operator? (Hate that)

Thanks!

Yes if you double tap hold it puts the caller on e-hold, by default the system has a recall timer of 60 secs (newer software is 120sec) but we set to 0 so the user can put a caller on hold as long as they want.
System recall does ring back to the station who put the caller on hold and will follow the NA port, however if you set Recall To Oper in 300 to on (per station) it will recall to the operator.

I wish they would change hold/park recall to not follow the NA fwd Which was the case with the old DCS/iDCS systems.