sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TDE200 & TVA50 - No Auto Attendant

Hello all, I have a TDE200 and TVA50 working in conjunction. The need proposed to me by my supervisors was to have the system use an ICD to ring a select group of users phones as we do not want a "robot" to handle our calls. An example scenario would be an outside call coming in on a CO, a member of the ICD group picking up the call, then that member transferring the call to the intended recipient.

In the case that the intended recipient is unable to answer, whether busy/no answer, we would like the TVA to give options to either leave a message, call the operator, or disconnect.

Also, in the super rare occasion when no one from the ICD group can get to the phone, we would like the TVA to transfer to our general delivery box.

Any assistance would be appreciated!

EDIT: Is there a way to configure a group of extensions to act as the operator?

Put phones in ICD group, point lines incoming to ICD group, assign maiulboxes to those phones, make a mailbox with ext of ICD group.