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Joined: Dec 2014
Posts: 2
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OP
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Joined: Dec 2014
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Hi dealing with an officeserv 7030, the system has started to keep ringing after the incoming call has been disconnected, ie someone calls and then hangs up, the system behaves like the line is still connected and keeps transferring to different handsets. if the line is picked up a disconnect tone is heard.
any help would be appreciated.
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Joined: Jan 2007
Posts: 1,014
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If you monitor the line with a test set what happens? or plug a single line phone directly to the line and test, what are the results?
John 807
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Joined: Jul 2011
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Are the phones that continue to ring - digital or analogue extensions.
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Joined: Dec 2014
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the phones are samsung ds-24d, the system seems to be holding the external line while this is happening.
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Joined: Jan 2007
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Sounds like disconnect supervision. I'm not sure what kind your co uses, I think that's where you need to look next.
John
John 807
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Joined: Aug 2011
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I have been battling this same issue for 3 months. When the far-end hangs up, Telco disconnects and returns dialtone, and the 7030 trunk port remains connected. Telco's Disconnect Supervision is enabled.
thedirge, did you have any luck?
JoelJ
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