I have a customer who has an old Inter-tel Premier with a PC based AA/voicemail.The phones are answered by the Auto Attn. Two of the phones are programed to call foward no answer to their cell phones. This has been working for years. Two weeks ago they started getting complaints of droped calls and calls going to the wrong stations. I went on site and found the following. Sometimes (20% of the time) it works like it is supose to but most of the time after you dial the station number it says please hold while i transfer you to "recorded name" the syatem will then grab the last co lineand the caller will hear DTMF tones (but not loud ones) the line the system accessed to call out on will disconnect and the call will be transfered to another phone in the building 104 or 100. Nothing has been changed on the system. And it doesn't matter which line you come in on or the system uses to dial out. This is one of the older systems. it uses Model 12btn display tellephones and requires three pairs at each phone. Any ideas? Also the owner wants to know if he can keep his phone from ringing only when he is in a meeting, DND doesn't work on transfered calls.
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How is the VM programmed to access the CO lines, 9 + number? Do you have any pauses after the 9? The DTMF tones that your hearing, has this always happened or did this just pop up?
When the phone is in DND, a transfered call still comes through, or not going to VM? What about turning the volume down or doing an All CAll FWD to VM.
The VM probably has nothing to do with it. If anyone transfers a call to that ext. it will ring a few times then the system will try to foward it to a cell phone. It has been working for years and it will still work about 20% of the time. When it doesn't work the caller can hear DTMF tones. and you can see the system grab a co line. The line will stay lite for a second then drop and the call will go to the receptionst. The problem with DND not blocking transfered calls could be solved by All Call Foward to VM but the customer would have to dial the all call foward and vm code before his meetings and remember to dial the call foward no answer to a outside number at the end of each meeting and since he is the big cheese he really doesn't want to remember and dial all those codes all the time. and turning down the volume just turns down the volume it won't turn it off. I guess i could put a switch on his ststion cord and turn on and off the 24 volts turning his phone on and off but there has got to be a better way.
George I may have misread some of the above, but if I understand you correctly, you believe you have ruled out the VM system. I will say that Premiers are ultrasensitive to brownouts and power glitches. I have also seen CPU boards that "start going out" long before they ever really fail. Sometimes they will linger on for many years, but during that time you will have ghost problems that happen "off and on."
If major resets didn't resolve the problem, I'd consider swapping out the CPU card to rule it out.
Yes as far as i can tell it is not the VMS, if the any station transfers a call to station that has CFNA to an outside phone number the problem will occure. I have thought about a hard reset but I am afraid the processor battery may be bad (because the system is so old) I didn't sell this thing and would not have picked up the maintance except for a friend of mine going to work there. I don't have a manuel on the thing and i really hate the fact that the pairs are reversed. I may consider a reset in the future but for now i am trying to gather a little more information on this thing. Any help or sugestions would be welcome
George I'd be doing you a great disservice if I didn't tell you that a major reset is absolute ground zero at this point for getting to the bottom of this. Backing up the Premier is very easy. You could back it up to a laptop, send the major reset, and then if you lost everything restore and be back up very quickly.
Whatever you decide to do, please let us know how it turns out. Perhaps your post will help the next guy.
don't know if this will help you but when I worked with the Premier and had strange problems I was able to cure many of them by removing the circuit cards and cleaning the contacts
I have discussed things with the customer and told them that there is a possablity of losing the program if the system is reset. I don't have a manuel and am not very familure with this equipment. The original vendor is out of business. I know Inter-tel bought Executone but the Executone dealer doesn't have anyone familure with the older equipment. I need a manuel but i am not real sure of the model number or software revision. Just that it uses 12 btn display telephones that have a wheel type volume control Inter-Tel 660.7800 The phones require 6 conductors to operate.
George all programming can be done via a terminal program like Procomm or Hyperterminal. If you have a machine that can run a dos program there is a little program called ksu.exe that automotates a little of this. In any event back up and restore is very simple in the event you lose your programming.
Merritt is also correct in that a soft pencil eraser across the card contacts has been known to resolve issues as well.
On a final note, you might be well served to hook a modem to the system and contract with one of the moderators here that is familiar with the system to give you a hand.
I don't have an old dos machine (it died) can the system be programed via a phone? is it a complicated process? I could pick up a book on it and cross my fingers, power it down clean all the contacts and hope for the best. If it defaulted i might need some of your phone numbers. I am still waiting to hear back from the customer.
