atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Opinions

Greetings,
Against my better judgement here's the configuration, 120 Smti-5220's all in the same office replacing a Norstar with T-7316 sets 2 Pri's one inbound one outbound. The system will be on it's own network, 4 OAS cards. The consultant wants a hot cut next weekend I would prefer a soft cut to give the users the opportunity to play with the sets and set up voicemail and do the true cut the following week as long as everything is stable. Thoughts,comments, criticisms? I'm not driving the bus, just a passenger along for the ride.
TIA,
John

Train end users in advance of cut over, the hot cut.

Can't do it system won't be onsite before Friday. The whole install will be on the weekend when no one is there (the consultant doesn't want the customer to Know we're not his employee's). These are financial people plus the consultant doesn't want any of our people there on Monday (doesn't want to pay or have somebody say the wrong thing is my guess) We weren't even allowed to do a walk through it was all done by photo's. This whole deal is through him, we are just doing the install, no after install support at all, we are just trying to look out for the customers best interest. He doesn't plan to be there on Monday either. Wham, Bam, Thank You Ma'am here's your user Doc's.Figure it out. Can I be any clearer the consultant doesn't want any interaction between the client and us. Sorry I just had the epiphany that that is actually what's happening.
Thanks,
John

Well not knowing your position and need for the job it's hard to say. I'd tell him to find another company because I don't treat customers like that. If the subtle approach doesn't work I'd tell him in plan English.

Bill,
We tried everything to back off of this, we tried to get him to work with a Toshiba dealer instead of us or another Samsung dealer, we tried to get the Toshiba dealer to contact him directly. We tried to send back his deposit sent to us after we gave him a base quote. His response they want Samsung and you're doing it, you have a deposit. At this stage we are just going along it's all on his paper and we're anonymous So I guess our reputation isn't even on the line here.

It will be your fault (in the consultant's eyes) when it doesn't work.

Be prepared to take the heat from him (even though he's an idiot by the sounds of it)

What system do they have now?

They have a Norstar 0x32. My original configuration was for all iDCS 28 button sets. When they decided to go all ip sets I offered them my demo 7030 with 2 IP sets to compare voice quality. The offer was rejected. All the sets will now be 5220's. I hope they like them.

If I were in your shoes i would be very nervous and hope my deposit at least covers my hardware cost.

Sounds like you know that Monday is going to be a disaster and with no on site support the customer is going to be upset. That could very well lead to payments being held up until issues get addressed and it sure sounds like this consultant is clueless and he will probably hold you responsible.

Was it clear in the RFP specs it would be such a mess??

Does the customer have staff that is already experienced with the Samsung?? That could be the wild card that makes it all work.

Good Luck!!

Send him a refund check and walk away. If that don't work tell the end user. And
WALK away. Your looking for big trouble.

Just wondering, how could you agree to this???