sundance-communications.com/forum Forums Other TDM Phone Systems Nitsuko-Tie Telephones & Systems Nec/Nitsuko 384i Phone System programming question

Hi, I am trying to setup voice announcement in our system (Nitsuko 384i), I found a manual named "Nitsuko i-Series Multibutton Telephone Feature Handbook"

It explains how to do it as:
- Page 16 - Automated Attendant (VAU)
- To record, listen to or erase an Automated Attendant greeting: Call[] + 116 + (7 to record) (5 to listen) (3 to erase)

The problem is that our property have configured 250 extensions for hotel rooms, and when I try to use a programming feature like 116, etc my programming phone dials to the room 116 instead to enter the programming code... any ideas or recommendations how to address this will be really appreciated!


thanks in advance!

Try going through a system administrator mailbox, usually the operator extension

Can please elaborate a little bit what you mean by that?

What would be the system administrator mailbox? Is that a special extension that is able to do all programming?

Sorry if that's a dumb question, I am new to this system I am still learning, I am doing my programming tests with just a regular digital extension #546

Thanks in advance.

Usually the very first extension/ mailbox is the system administrator. If the numbering hasn't changed, it would be x301. When accessing that mailbox and once inside it, dial 72'for system admin. At that point you can proceed to change the greetings as before.