atcomsystems.ca/forum Forums Other TDM Phone Systems 1A2 and Comkey Telephones & Systems I guess I deserve it

Ed, that's a cool device, but it says it only passes CPC, it doesn't generate one. Both CPC generators I mentioned will provide a CPC from silence, busy tone, reorder tone, dial tone, and even DTMF tones. The problem is the cost. The affected line goes instantly back to dial tone, and if you leave it off hook long enough it goes to reorder and eventually to howler tone. I could use one of the CPC generators, but 75-90 bucks just so I don't have to keep an eye on line lights.... I'm still trying to get these fools to fix the damned device. They haven't said they won't, and they did say they were going to replace it. Time will tell, it's to soon to tell if that was BS or not. If it turns out I'm stuck with this thing with no CPC, I'll start evaluating my options. I may get the CPC generator, I may can the service, and I might just suck it up. I don't want to do the third thing, because that's just another win for outsourced tech support. It's a pretty sad state of affairs that someone can be so brilliant to come up with the fancy electronics we have today, only to be made useless because companies won't pay for tech support that actually knows something about the product they are supposed to support.

Is that called "progress"

Mike Sandman tells the story pretty well. This is oh-so-true, and a good chuckle, to boot. Click here to read Sandman's take.

So, to update the saga... They did actually send me a new device. It came today, in the midst of me redoing my backboard. I swapped it out for the new one. Fortunately I had gotten far enough along to have the partner back together and wired in. I plunked the gizmo in place of the old one and..... big let down. It does the same thing. They must have the account provisioned wrong or something as opposed to a setting specific to the device. Back to India.

Have you tried asking for advice on the VoIP list? There has been lots of traffic over the last year or so about this topic.

Had never even heard of the VoIP list....

The C*NET guys.

Sorry. Duh.

Wicked old thread, I know. The idiots FINALLY fixed the CPC issue and it now drops abandoned calls like it's supposed to. Just thought I'd update. Sometimes you can win.

Who said there was no God?

Glad it worked out. Must have taken divine intervention.

Sam