sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Samsung Telephones & Systems Samsung 7100 Analog and SIP trunk AutoAttendant issues

Setting up a 7100 with 2 Analog trunks and Sip Trunks. Each type of trunk needs a different greeting in the Auto Attendant. Company A comes from the Analog. Company B from the SIP. Delay answer on both during the day, direct at night.

What I thought would happen is my analog would be answered by the DAY/Night main and the Sip would be routed via the Direct Trunk to the new menu blocks I created for the other company.

What IS happening, ALL are going to the INVALID parameter in Direct Trunk. Whatever greeting I put there is what answers.

Direct Trunk, FWD trunk and Direct Station Fwd station are set up like I normally do for a SIP or PRI. I just haven't had a case where I have a mix of trunks AND two companies.

Any idea what I am missing.

During the day, the calls should follow whatever rule it is you have setup for the respective groups. Analog trunks ring gr 501 then in fwd station fwd trunk 501 go to it's menu. Same for SIP gr 502 then fwd sta and fwd trunk 502 go to menu xxx. In the night time it's a bit different. For the night you do it like direct trunk direct station 701 go to menu xxx... 702 go to menu xxx. For the sip just point 8501, 8502.... go to menu xxx...

Are you using a true day and night? Like in 740 changing rp 2 to 2 for night option or leaving it all in default day mode?