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Joined: Sep 2001
Posts: 2,355 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,355 Likes: 9 |
That kind of information is not going to be discussed in the open forum
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Joined: Nov 2013
Posts: 57 Likes: 1
Member
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Member
Joined: Nov 2013
Posts: 57 Likes: 1 |
Can someone message me with the info? That kind of information is not going to be discussed in the open forum
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Joined: Dec 2007
Posts: 6,833 Likes: 24
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,833 Likes: 24 |
I believe you can get a temporary password from your distributor that is time sensitive. - When you are onsite contact your distributor to request a temporary password
- Use the temporary password to gain access
- Once you have access change the admin password immediately.
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Joined: Nov 2013
Posts: 57 Likes: 1
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Member
Joined: Nov 2013
Posts: 57 Likes: 1 |
Nevermind. I thought after software version 4.9x-5.01, Samsung blocked the ability to change the administrator password. I just tried on a v4.95 machine, and I was able to change the administrator password. I know how to get the temp password. Thanks!! I believe you can get a temporary password from your distributor that is time sensitive. - When you are onsite contact your distributor to request a temporary password
- Use the temporary password to gain access
- Once you have access change the admin password immediately.
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Joined: Nov 2013
Posts: 57 Likes: 1
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Member
Joined: Nov 2013
Posts: 57 Likes: 1 |
I just tried on a v4.99, and v5.01 machines. That temp password method won't work. You won't be able to change administrator password unless you use the SIO method. Can someone send me instruction on the SIO method?
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Joined: Feb 2019
Posts: 3
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Member
Joined: Feb 2019
Posts: 3 |
hello samsung officeserv Send an admin password reset instruction from the 5_01 sio port?
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Joined: Feb 2019
Posts: 3
Member
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Member
Joined: Feb 2019
Posts: 3 |
hello samsung officeserv Send an admin password reset instruction from the 5_01 sio port?
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Joined: Feb 2019
Posts: 3
Member
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Member
Joined: Feb 2019
Posts: 3 |
I just tried on a v4.99, and v5.01 machines. That temp password method won't work. You won't be able to change administrator password unless you use the SIO method. Can someone send me instruction on the SIO method?
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Joined: May 2019
Posts: 5
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Member
Joined: May 2019
Posts: 5 |
Hi guys,
I have the same problem as all of you. I joined a company that has a OfficeServ 7200, but no documentation whatsoever.
The old IT team didn't leave anything behind and we don't have local (reputable) support to refer to.
I need to reset the admin password in order to regain control of the appliance.
I've researched quite a bit on the internet and tried everything to no avail. The default credentials (when using IT Tools from Samsung) doesn't work (**** + ******).
Can any of you please share the procedure with the serial cable on the SIO port?
Kind Regards,
Per the forum rules please do not post any passwords in the open forum
Last edited by pvj; 05/31/19 11:57 AM. Reason: passwords
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
What processor do you have? If is a mcp or mp20 the sio procedure doesn't apply. It also doesn't apply unless you have 4.99 or higher software.
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