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#620706 - 06/05/18 11:35 PM Helpx16 help with autoattendant  
Joined: Jun 2018
Posts: 3
gtuttle Offline
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gtuttle  Offline
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Joined: Jun 2018
Posts: 3
Atlanta, GA
Need help in knowing how to change the lag time between auto attendant picking up & advising of where they have reached & to leave a voice mail after the beep. The beep is around 15 seconds after the end of the out going message. Need to know how to shorten the lag time or something that may help.
FYI: The calls go straight to the secretary & if she isn't there, the call then just goes to auto attendant.

Thank You
G

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#620716 - 06/06/18 12:26 AM Re: Helpx16 help with autoattendant [Re: gtuttle]  
Joined: May 2002
Posts: 17,223
justbill Online content
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justbill  Online Content

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Western Nebraska
In your message the last thing to tell them is press zero (the attendants phone) to leave a message, if they just wait it takes x amount of time to go to the attendant station, I don't think that time is adjustable. This is from memory, but pretty sure that's right.


Retired phone dude
#620728 - 06/06/18 01:07 AM Re: Helpx16 help with autoattendant [Re: gtuttle]  
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Posts: 17,223
justbill Online content
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justbill  Online Content

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Joined: May 2002
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Western Nebraska
Just an example: You've reached XYZ company if you know your parties extension you may dial it at any time. Our business hours are xx xx xx to leave a message dial zero.

You can also build a directory using 7 or use 7 for any other special announcements you want. You'd just add that to your AA announcement, example for a company directory dial 7


Remember this is just an inexpensive little basic system, but has many of larger system features just with out all the bells and whistles.


Retired phone dude
#620729 - 06/06/18 02:09 AM Re: Helpx16 help with autoattendant [Re: justbill]  
Joined: Jun 2018
Posts: 3
gtuttle Offline
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gtuttle  Offline
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Joined: Jun 2018
Posts: 3
Atlanta, GA
Thank you for that info I will give it a try & see if it works
G


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