sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Samsung Telephones & Systems SMT-i6021 IP Conflict with itself

Hello!

I have 12 SMT-i6021 wireless phones. After connecting them to the wireless network, the phones display the message that there is an IP conflict and provides a MAC address. The MAC address it says it is conflicting with is actually the LAN Port of the phone itself. The LAN port is not even in use nor does it have any static IP information on it.

Has anyone seen or ran into this issue before? I verified the DHCP server is not seeing any IP conflicts.

I am totally at a loss here, none of this makes in sense. I wish there was a way to disable the LAN NIC on the phone, but I cannot locate any settings.

Any advise or insight would be greatly appreciated!

Thank you!

Even though the lan is disconnected, does it have an ip address?

It sounds like settings corruption.
What version software are the phones?
Are you connecting to os7000 or scm?
Have you tried defaulting and reconfiguring a phone?

I have had this happen to me twice. Both times for me was going through Meraki access points and/or a Meraki router.
The IT guy had to setup some sort of MAC Address table/reservations in the router. That took care of it for me. Ill try to reach out to the IT guy that helped me with this and let you know exactly what he did.