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#627032 - 01/30/19 06:26 PM xblue 16  
Joined: Feb 2006
Posts: 154
maine phone man Offline
maine phone man  Offline

Joined: Feb 2006
Posts: 154
south portland maine
Hi Xblue 16 phones displays work can see the info but the back lights are not working so you strain to see info so you can move phone to better lit area. does anyone no if they can repair back lights or replace them

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#627034 - 01/30/19 06:48 PM Re: xblue 16 [Re: maine phone man]  
Joined: May 2002
Posts: 17,303
justbill Online content
justbill  Online Content


Joined: May 2002
Posts: 17,303
Western Nebraska
That's been an ongoing problem with the X16 phones. I know of no fix other than replacing the phone.

Retired phone dude
#627035 - 01/30/19 06:52 PM Re: xblue 16 [Re: maine phone man]  
Joined: Dec 2007
Posts: 5,696
Professor Shadow Online content
Professor Shadow  Online Content


Joined: Dec 2007
Posts: 5,696
Canby, Oregon
Each digital telephone endpoint (speakerphone) comes equipped with a backlit display,
which can be programmed to go into power saver after it has being idle for 60 seconds.
The backlit display is immediately activated whenever an action such as ringing,
going off hook or pressing any of the fixed or preprogrammed buttons, is taken.

If it's not working as stated above I would guess that the display is worn out. It happens.


Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
#627069 - 01/31/19 07:28 PM Re: xblue 16 [Re: maine phone man]  
Joined: May 2002
Posts: 3,786
hitechcomm Offline
Moderator-Avaya, Polycom
hitechcomm  Offline

Moderator-Avaya, Polycom

Joined: May 2002
Posts: 3,786
New York, NY
Somewhat common problem.. Replace phone.

Moderated by  EV607797, MnDave 

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