atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Samsung finally calls it quits

Samsung Notice: End of Sale for OfficeServ and SCM Products


Dear Samsung Valued Partner,

We would like to inform that Samsung Electronics America (SEA) will be ending the sale of the OfficeServ and SCM Products as of September 30, 2019. The OfficeServ, SCME and SCM Compact Order forms will be retired on September 30, 2019.

The last day to order will be September 30, 2019; however, we will continue to provide support for these products. Technical support will continue until September 30, 2021. In-Warranty hardware repair will continue for 5 years from the date of purchase from Samsung. Last day for any warranty will be September 30, 2024.

Orders placed by our distributors by September 30, 2019, will be fulfilled to the best of our abilities and as supply lasts. Lead times are expected to be 8-10 weeks. Selected licenses will be available for 1 year from the End of Sale date for existing customer extensions.

Yea, this definitely sucks as we have a large customer base with Samsung systems installed. We are gonna jump ship to Avaya and see how that goes. We knew it was coming, just now it is confirmed. They definitely have let us down.

Is this proprietary information?

Looks as if NEC is swooping in to capture the dealer base left in a pickle.

I just installed 2 new OfficeServ last week, yep this does suck

If Samsung cares about their Dealers even a little bit then they should create a license key to unlock everything that requires a license purchase, just put the systems into permanent Tutorial mode.

That would be a smart thing for Samsung to keep their name.

We have supported Samsung for years.

Could not agree more! We went with Avaya as well and really like the product and support. Good luck!

This is important for anyone that has or is going to install a Samsung system. Its my opinion that everyone should have this information considering that we were told that Samsung was not going anywhere even though we saw this coming.

Barrontel, I agree. Good Idea. I have a customer with 3 sites and wants a quote for Spnet. Do I even bother? If they blow a processor down the road how do I Transfer the license?

With that said we are finally trained on and selling our own private label hosted system. Good news is the we are pulling out the Officeserv systems on these deals and will be able to support our existing base without scrambling for parts.

I know hosted is not for everyone so we have NEC available to quote out.

Yep, saw this coming for a long time and we have a large Samsung base. I aree about the licensing needing to be opened up. We are also long time Panasonic dealers and I have been trying to avoid quoting Samsung systems knowing this was coming. We have also been selling hosted for several years now and are happy with that. Not sure what I'm going to tell my Samsung customers who have recently purchased a system.

Why would they call it quits? The Samsung system is a million times better then my old TIE system and Nitsuko system.

It was straight forward, easy to program intuitive layout.

Are they getting out of the business phone system completely or just retiring these particular models and making something new in the future?

Thanks.

I imagine key systems are small potatoes to them now compared to cell phones & TV’s, but yeah they are getting out but keeping the wireless division.

I just got a Demo kit for Grandstream to play with and I guess I’ll go NEC for the Digital side

I think the dealer notice may have been but it's being set to resellers and end users as well now. I got about the same email this morning but geared to the end user.

NEC is definitely a good direction to go, programming is very similar.

Hello
It is difficult to find licenses for Samsung OfficeServ systems.
Has anyone found a solution?
How can we get a license key? Is there a license generating software? urgent support customers were victimized good day

If you install the 5.03 software all the licenses are turned on.