Phone Systems


Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
One port off hook - TDA50 #629166 04/17/19 11:52 AM
Joined: Mar 2007
Posts: 9
J
John3 Offline OP
Member
OP Offline
Member
J
Joined: Mar 2007
Posts: 9
We have a TDA50 Panasonic system at my hardware store with mostly KX-DT343 phones. A few days ago extension 102 went blank, and on the other phones the 102 light is on. The phone works when plugged into other ports. I've tried power cycling the TDA50, and also I've unplugged the RK11 plug from the port 102 plug on the DLC8 card in the TDA50. The TDA is configured with two DLC8 cards, a DLC4 card, LCOT4 card, and DHL4 card. I have access to a new DLC8 card, could it be the card is bad and that's why the one port is staying "off hook"? I am hoping to solve this myself as the installer that sold us the system is no longer in business. Thanks in advance for any suggestions!

John
Cornell's True Value Hardware
www.cornells.com

Panasonic Equipment and Telephones
Re: One port off hook - TDA50 [Re: John3] #629171 04/17/19 01:25 PM
Joined: Apr 2005
Posts: 2,304
dans Online Content
Member
*****
Online Content
Member
*****
Joined: Apr 2005
Posts: 2,304
You didn't say if you plugged the phone into port 102 at the MDF, if not do so, if phone doesn't boot up you have a bad port, if it boots up you have a jack or wiring issue.


We get old too soon, smart too late
Re: One port off hook - TDA50 [Re: dans] #629173 04/17/19 02:16 PM
Joined: Mar 2007
Posts: 9
J
John3 Offline OP
Member
OP Offline
Member
J
Joined: Mar 2007
Posts: 9
Bingo. I had tried some other combinations of swapping jumper wires and cables, but plugging the phone right into the port works. Thank you!

Re: One port off hook - TDA50 [Re: John3] #629174 04/17/19 02:21 PM
Joined: Jul 2006
Posts: 2,403
Carl Navarro Online Content
Moderator-Panasonic
***
Online Content
Moderator-Panasonic
***
Joined: Jul 2006
Posts: 2,403
In Panasonic digital, the absence of a phone will light the BLF. By default, the numbering starts at 101, so the extension for 102 is the second port in the system. That's the 2nd port, left to right, on the bottom row 4-port card (DHLC, black jacks).

So, as suggested, take the phone and a 4-pin line cord, and plug it directly into that port. If the phone lights, you have a wiring problem. You already said the phone works, so I'm guessing that's your problem.

Carl


There's no place like 127.0.0.1
Re: One port off hook - TDA50 [Re: Carl Navarro] #629176 04/17/19 03:11 PM
Joined: Mar 2007
Posts: 9
J
John3 Offline OP
Member
OP Offline
Member
J
Joined: Mar 2007
Posts: 9
Ah, the absence of a phone causes a light. Good to know as that had me confused as well. With everything unplugged I just assumed then that the port might be bad since it remained lit. Thanks!

Re: One port off hook - TDA50 [Re: John3] #629219 04/18/19 02:48 PM
Joined: Mar 2007
Posts: 9
J
John3 Offline OP
Member
OP Offline
Member
J
Joined: Mar 2007
Posts: 9
Dumb question probably, but the phones require two pairs, right? One pair for data, the other for voice?

Re: One port off hook - TDA50 [Re: John3] #629221 04/18/19 04:20 PM
Joined: Jul 2006
Posts: 2,403
Carl Navarro Online Content
Moderator-Panasonic
***
Online Content
Moderator-Panasonic
***
Joined: Jul 2006
Posts: 2,403
Not exactly dumb, but here's the deal. in the digital HYBRID line card, by default, the center pins are analog (as in preprogrammed for 2xx extensions) and the 2nd pins are the digital signal. All this requires programming



There's no place like 127.0.0.1
Re: One port off hook - TDA50 [Re: John3] #629228 04/18/19 06:09 PM
Joined: Mar 2007
Posts: 9
J
John3 Offline OP
Member
OP Offline
Member
J
Joined: Mar 2007
Posts: 9
Thanks Carl. When I installed the Panasonic system in 2013 I remember I had to update some of the jacks since our old system required just two wires. I also had to do some crossover cables for the output of the TDA50 to our patch panel RJ11 jacks.

I am going to have to trace the line tomorrow, waiting for a tone generator to help with this as the phone system is in my hardware store which has wiring upon wiring in ceilings and beams dating back to 1974. We started with a system from IT&T, then later Southwestern Bell which was a real workhorse. We then went to an Alcatel which was overpriced and not very flexible for our needs. The Panasonic replaced the Alcatel system, and it's much more flexible and has stood up to the retail store abuse.

I have to assume that someone crimped a wire somewhere along the run from the phone to the main unit, so tracing it back will be my project tomorrow. If that doesn't work I will probably just make a new run (approximately 140') and be done with it. Just another abandoned wire in the rafters. smile

John

Re: One port off hook - TDA50 [Re: John3] #629240 04/18/19 10:33 PM
Joined: Dec 2002
Posts: 8,031
jeffmoss26 Online Content
Member
*****
Online Content
Member
*****
Joined: Dec 2002
Posts: 8,031
Nice to see you here John!


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Re: One port off hook - TDA50 [Re: jeffmoss26] #629262 04/19/19 07:43 PM
Joined: Mar 2007
Posts: 9
J
John3 Offline OP
Member
OP Offline
Member
J
Joined: Mar 2007
Posts: 9
Originally Posted by jeffmoss26
Nice to see you here John!


Hey Jeff! Small world.

Page 1 of 2 1 2

Moderated by  Carl Navarro, OBT 

ShoutChat Box
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Most Recent 5 Post
Samsung WeVoip app for android
by Diddy Levine - 11/18/19 04:19 PM
OS7200 MP20 S S/w Required
by Tariq - 11/16/19 07:55 AM
IP Office Basic /Standard Mode.
by Rickman - 11/15/19 02:30 PM
low volume on 302C console
by Bogaard - 11/14/19 09:07 PM
SV8300 have to dial 9 on 911 call
by mreilly - 11/14/19 07:33 PM
Who's Online Now
49 registered members (morephones, hitechcomm, ssdr9163, Professor Shadow, RedBul, LarryK, Touch Tone Tommy, dexman, jeffmoss26, RATHER BE FISHING, PortlandTech, Bob3470, justbill, Trident, OBT, Yoda, seafort, JBean3329, Rickman, CGTech, usedphones, Arthur P. Bloom, Silversam, jknichols, Steve Mull, nameless, mongo5150, Kaiser, Mercenary Roadie, Keith Janssen, hbiss, mreilly, 304Tech, Diddy Levine, phonemeister, jc7001, KRRath, dans, BTS01, SSPhone, nlodoen, RonP, gelehu, Carl Navarro, mike b, vicbob, MooreTel, metelcom, Skunky), 2,219 guests, and 694 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
Roxanne, geronimo, bmsjeff, Reese Jacobs, lizhou
49174 Registered Users
Forum Statistics
Forums62
Topics93,034
Posts632,829
Members49,174
Most Online5,661
May 23rd, 2018
Today's Birthdays
1MICKEYMOUSE, Blake D., HCMAdmin, John Adams, Jorge Dante Arduino, mk2607
NEC DX-40 PKG $299
NEC DX-40 PKG $299
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters(30 Days)
dexman 23
RedBul 18
POLYCOM SOUNDPOINT 10 Pack
FREE Voip Phone - Click Here!
50% OFF Most All Phones
FREE Voip Phone - Click Here!
RESPONSIVE WEBSITE DEVELOPMENT
Free Phone Repair Diagnostic
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2019
Trusted Partners