Phone Systems


Previous Thread
Next Thread
Print Thread
Rate This Thread
#630299 - 06/06/19 08:58 PM Protel WA 4000 open line  
Joined: May 2019
Posts: 7
motocomm Offline
Member
motocomm  Offline
Member

Joined: May 2019
Posts: 7
MA
I just installed a Protel WA 4000 with a mars coin validator and a TSG Inc keypad. At first everything seemed to be okay but now the pay phone has an open line and will not hang up even when the handset is in the cradle. Any troubleshooting suggestions would be greatly appreciated.

Google Telephone Equipment Search
#630300 - 06/06/19 09:40 PM Re: Protel WA 4000 open line [Re: motocomm]  
Joined: Dec 2007
Posts: 5,938
Professor Shadow Online content
Admin
Professor Shadow  Online Content

Admin
*****

Joined: Dec 2007
Posts: 5,938
Canby, Oregon
Are the hookswitch contacts shorted?

Disconnect one hookswitch wire. Test hookswitch with a multi-meter
by setting the meter to ohms & placing one lead of the meter on the
disconnected hookswitch wire & the other lead on the connected
hookswitch wire. When hookswitch lever goes on & off-hook, the
meter should show signs of resistance. If the meter reads the same
when hookswitch lever goes on & off-hook, replace the hook-switch.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby

Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
#630342 - 06/07/19 08:12 PM Re: Protel WA 4000 open line [Re: Professor Shadow]  
Joined: May 2019
Posts: 7
motocomm Offline
Member
motocomm  Offline
Member

Joined: May 2019
Posts: 7
MA
Hi, The hookswitch tested okay. When I first hang up the phone the line closes and then opens back up without touching the phone.

#630345 - 06/07/19 08:58 PM Re: Protel WA 4000 open line [Re: motocomm]  
Joined: Dec 2007
Posts: 5,938
Professor Shadow Online content
Admin
Professor Shadow  Online Content

Admin
*****

Joined: Dec 2007
Posts: 5,938
Canby, Oregon
Have you discounted a Telco line issue with your butt set or a S/L set?


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby

Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
#630361 - 06/09/19 12:06 AM Re: Protel WA 4000 open line [Re: Professor Shadow]  
Joined: May 2019
Posts: 7
motocomm Offline
Member
motocomm  Offline
Member

Joined: May 2019
Posts: 7
MA
The lines are okay. I did notice an electrical smell inside the pay station days after this started but thought nothing of it. Also the handset has very low receive audio. Maybe the board somehow got fried?

#630363 - 06/09/19 02:42 AM Re: Protel WA 4000 open line [Re: motocomm]  
Joined: Dec 2007
Posts: 5,938
Professor Shadow Online content
Admin
Professor Shadow  Online Content

Admin
*****

Joined: Dec 2007
Posts: 5,938
Canby, Oregon
Not good when you let the smoke out of circuit boards. A short or incorrect voltage?


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby

Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
#630364 - 06/09/19 12:05 PM Re: Protel WA 4000 open line [Re: Professor Shadow]  
Joined: May 2019
Posts: 7
motocomm Offline
Member
motocomm  Offline
Member

Joined: May 2019
Posts: 7
MA
I am not sure, as far as I know I did nothing to short it and the voltage has not changed. I left the board connected to the telco line and disconnected the coin validator, the key pad and the coin relay and still had an open line. So I am guessing it might be the board.

#630366 - 06/09/19 03:26 PM Re: Protel WA 4000 open line [Re: motocomm]  
Joined: Dec 2007
Posts: 5,938
Professor Shadow Online content
Admin
Professor Shadow  Online Content

Admin
*****

Joined: Dec 2007
Posts: 5,938
Canby, Oregon
Looks like it's pointing that direction.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby

Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

Refurbished Phones & Equipment Search
Shout Box
Most Recent 5 Post
IVP8 Rev.2 - Changing Bit from 7 to 8
by DD782. 08/25/19 08:01 PM
Centurylink and Wifi Modems
by Southernphoneman. 08/25/19 04:46 PM
Integrating TVA to KXTD
by barster. 08/24/19 10:41 PM
Allworx Paging across VPN
by aweaver. 08/24/19 07:01 PM
Feature *1 reboots cics everytime
by mikemasson123. 08/24/19 06:28 PM
Who's Online Now
38 registered members (phonemeister, nabulsi, newtecky, Curlycord, justbill, pvj, Professor Shadow, ffej010, dexman, pdxjim911, Yoda, jsaad, scanjet, morephones, metelcom, Jared R, RATHER BE FISHING, hitechcomm, Southernphoneman, Please Just Work, jeffmoss26, C5Z, hbiss, Coral Tech, nortelvoip, Mercenary Roadie, mbhydro, Bob3470, EV607797, Tip&Ring, DD782, ugly1, Touch Tone Tommy, brokeda, Silversam, BobRobert, OBT, Memphisribs), 889 guests, and 694 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
Slade_M, TechATI, mvickerson, Danny2019, Sami Al-Naser
49108 Registered Users
Forum Statistics
Forums62
Topics92,754
Posts631,233
Members49,109
Most Online5,661
May 23rd, 2018
Today's Birthdays
canyouhearmenow, EricWynne, Permabruise
Top Posters(30 Days)
dexman 58
C5Z 46
DD782 18
Daniel 16
hbiss 16
RESPONSIVE WEBSITE DEVELOPMENT
Free Phone Repair Diagnostic
EMP & Lightning Home Surge Protection
EMP - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2019
Trusted Partners
Sitemap