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#630299 - 06/06/19 08:58 PM Protel WA 4000 open line  
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motocomm Offline
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I just installed a Protel WA 4000 with a mars coin validator and a TSG Inc keypad. At first everything seemed to be okay but now the pay phone has an open line and will not hang up even when the handset is in the cradle. Any troubleshooting suggestions would be greatly appreciated.

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#630300 - 06/06/19 09:40 PM Re: Protel WA 4000 open line [Re: motocomm]  
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Professor Shadow Online content
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Are the hookswitch contacts shorted?

Disconnect one hookswitch wire. Test hookswitch with a multi-meter
by setting the meter to ohms & placing one lead of the meter on the
disconnected hookswitch wire & the other lead on the connected
hookswitch wire. When hookswitch lever goes on & off-hook, the
meter should show signs of resistance. If the meter reads the same
when hookswitch lever goes on & off-hook, replace the hook-switch.


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#630342 - 06/07/19 08:12 PM Re: Protel WA 4000 open line [Re: Professor Shadow]  
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motocomm Offline
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Hi, The hookswitch tested okay. When I first hang up the phone the line closes and then opens back up without touching the phone.

#630345 - 06/07/19 08:58 PM Re: Protel WA 4000 open line [Re: motocomm]  
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Professor Shadow Online content
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Have you discounted a Telco line issue with your butt set or a S/L set?


Dean
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#630361 - 06/09/19 12:06 AM Re: Protel WA 4000 open line [Re: Professor Shadow]  
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motocomm Offline
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The lines are okay. I did notice an electrical smell inside the pay station days after this started but thought nothing of it. Also the handset has very low receive audio. Maybe the board somehow got fried?

#630363 - 06/09/19 02:42 AM Re: Protel WA 4000 open line [Re: motocomm]  
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Professor Shadow Online content
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Not good when you let the smoke out of circuit boards. A short or incorrect voltage?


Dean
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Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

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#630364 - 06/09/19 12:05 PM Re: Protel WA 4000 open line [Re: Professor Shadow]  
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motocomm Offline
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I am not sure, as far as I know I did nothing to short it and the voltage has not changed. I left the board connected to the telco line and disconnected the coin validator, the key pad and the coin relay and still had an open line. So I am guessing it might be the board.

#630366 - 06/09/19 03:26 PM Re: Protel WA 4000 open line [Re: motocomm]  
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Professor Shadow Online content
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Looks like it's pointing that direction.


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Please don't confuse your "Internet Search" with my licenses, certifications and 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

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