sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Remote ipoffice phone

When I plug the phone into the network that the ipoffice is on it works fine. It's just not working when using it at a remote location.

Yes, you enter the WAN IP. You only need to add to http/https, not call server.

Settings file must be autogenerated, STUN set properly etc. IDiscover means that the phone cant see call server.

That's what I thought. What would cause it not to see the call server, settings on the ip office? or the router not allowing it to pass to the ipoffice?

You need all the settings, STUN, firewall rules, IP routes etc...or you can get that error.
Look at the loge and that will lead you down the proper path.

ok, got to the screen on the phone where you enter the extension and password, I enter both then it says "discover ( IP address of call server)". If its requesting a password is it not communicating with the ipoffice?

making progress - now it says registering but that is it?

Now you will need to watch Monitor to see what/why its failing...

It was the damn STUN server! I guess I was using a bad one. It would return a value of 0.0.0.0 for the ip address. I just filled it in with what I know the IP address to be. Did not realize it was getting other info to allow call processing. What a waste of 4 days. But now I know the steps to processing a call - thanks Mongo!