atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Inter-Tel Hunt Group Programming

Hi all,

Before I start I wanted to thank you in advance for any assistance you might be able to offer.

I have an Inter-Tel Axxess system running a version 9 database and I'm trying to find out how to allow an incoming call to ring all of the phones on one of our hunt groups. The hunt groups are all set for linear and the recall option enabled for 30 seconds. I went through all the options but couldn't find anything to allow for phones to ring. If you need more info please let me know.


Any suggestions would be greatly appreciated.

Regards
Thomas

Create an extension list which includes the extensions that you want to ring. Make that extension list the member of the hunt group, and remove individual stations as members.

System / Devices and Feature Codes / Extension Lists / Keysets

I forgot to mention that the extension list was already setup with the necessary numbers. So it's still only ringing to one person at a time and not the group.

Is the hunt group set up as an ACD? If you want all extensions to ring, it must not be an ACD hunt group. There should be no Agents programmed. The only listing in Members should be the Extension List. Unless you want an unanswered call to go to a different extension list.

The ACD is not setup and the Agents feature is off. Wouldn't the recall feature take care of the last part of your statement?

Yes.

Are there any other feature that I might be overlooking to make calls ring all phones (whether the features be on or off)?

Thanks again for your responses.

Hunt group remove/replace will cause stations to receive or ignore hunt group calls. It will not affect how calls are being presented, in linear order as opposed to ringing together.

Default feature code is 324, to toggle feature on and off.

Dumb question, but are you sure that calls are routing to the correct hunt group? What happens when you dial the hunt group pilot number as an intercom call?

Thanks for your reply.

It was definitely pointing to the correct hunt group.

You can disregard this request as I was being fed false information on the way the calls were being received (system is in Maryland and I'm in New York)

Thanks again for the responses.

Regards
Thomas