Previous Thread
Next Thread
Print Thread
Rate This Thread
#66381 - 07/18/11 08:25 AM SYS ALARM #101 Intertel Axxess 9.1  
Joined: May 2010
Posts: 47
spyder1125 Offline
Member
spyder1125  Offline
Member

Joined: May 2010
Posts: 47
Long Island, NY
Hello, I have an Intertel Axxess 9.1 system, and the admin phone shows a SYS ALARM #101. When I clear it, it comes back with 5 seconds every time.

How do I find out what this alarm code means?

I have the Inter-Tel Service Manager, and a Intertel Diagnostics Monitor, however neither are configured. I see there is an option to E-mail, so how would I configure it to do that so I'm aware of any problems with the system?

Thank you in advance!

Comdial & Vertical
Comdial Vertical Search Enter Part Number
#66382 - 07/18/11 09:29 AM Re: SYS ALARM #101 Intertel Axxess 9.1  
Joined: May 2009
Posts: 1,150
DND ON Offline
Member
DND ON  Offline
Member
*****

Joined: May 2009
Posts: 1,150
Connecticut
Alarm 101 is a station lock-out due to excessive data errors. You can pull an error log and figure out which circuit is bad. It could be a bad jack, cable, keyset, or (rarely) a bad card.

Diagnostic Monitor is simple. Open the utility, click on Message Print and enter the CPC IP address. Alarms will be shown without pulling the error log.

Service Manager is tricky – there’s no way I can describe how to configure it. If you can find or download a manual, it’s worth the effort. It took me days to get mine configured properly, but the email alerts are great.

Unfortunately, Inter-Tel never gave this product the support it deserves.

#66383 - 07/18/11 09:35 AM Re: SYS ALARM #101 Intertel Axxess 9.1  
Joined: May 2010
Posts: 47
spyder1125 Offline
Member
spyder1125  Offline
Member

Joined: May 2010
Posts: 47
Long Island, NY
Thanks, I figured out that the COM port was wrong, it was sharing it with the SMDR Monitor for TAPit. I changed it and seems to be working. Then I found out which phone was having the problem once hte logs started generating. Thanks DND ON!


Moderated by  Stix1 

Refurbished Phones & Equipment Search
TARGETED LEADS Telephone Installers, System Installation & Phone System Sales!
Technician Search, enter State or Zip Code
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
Ring Plan Help
by jrm2002ss. 12/16/17 05:51 PM
SVMI20e Email gateway settings
by Tariq. 12/16/17 07:39 AM
Avaya Emerges From Chapter 11
by reidtel. 12/15/17 10:33 PM
SBX IP 320 - Entering Lowercase in Station Name
by wahsatchmo. 12/15/17 10:18 PM
radio channels on analog ports
by Bushmills. 12/15/17 06:58 PM
Who's Online Now
12 registered members (Touch Tone Tommy, dexman, RATHER BE FISHING, hbiss, metelcom, jeffmoss26, Silversam, justbill, Professor Shadow, MooreTel, Yoda, Central Coast Tom), 167 guests, and 511 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
Statistikal, wahsatchmo, ShiWham, AdamCook605, shadowstock1
48359 Registered Users
Forum Statistics
Forums60
Topics90,108
Posts614,106
Members48,360
Most Online4,713
Apr 2nd, 2014
Today's Birthdays
Joseph Talbot
Top Posters(30 Days)
dexman 31
John807 15
hbiss 13
dans 12
Free Voip phone with every line!
FREE Voip Phone - Click Here!
Ad Spot for sale $299 This spot gets 5 million page loads per month! Call 1-800-766-3425
Free Phone Repair Diagnostic
Website for sale!
Business and website or sale!
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2017
Website Malware Scan




Trusted Partners
Sitemap