atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Automatically log off if DND for long time?

Is there a way to have the system log off a user if they are on DND for a specified length of time?

Thanks,

Carl

No

Is there a way to have the system log off a user if they do not pick up a call for a specified length of time?

Thanks,

Carl

Logging out is the only way to log out.

Of course, rebooting the system might do it as well.

What system and version?

Axxess 9.115

Calls routed to ACD groups can place any agent in any of the 20 DND messages and append that message w\ custom text just for that hunt group. So you could have DND message 20 edited to read "MISSED A CALL" and type "FROM SALES" in the sales ACD group. When an agent misses a call, that agent's phone is placed into DND and the LCD of the phone would read "MISSED A CALL FROM SALES".

The other option is to use an application like Intelligent Router. IR can deal with a device that has been in DND too long by removing DND, logging that person out, emailing a supervisor, etc.

The ACD DND feature is useless, as it only works with the last member of the hunt group.

Actually it only doesn't work with the last member of the hunt group. An agent is placed into DND when an ACD call rings it, the No Answer Advanced timer expires and the call is sent to the next available agent. If there are no other agents available then the call will not advance and therefore that agent is not placed into DND. So that can be an issue.

Mitel really needs to refresh the 5000 feature set.

What settings in the phone system do you need to change so that when an agent misses a call, they're placed in DND? Are those settings?