sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner II v4.1 refurb. Incoming calls go haywire!!!

The partner mail VS-5 can have 48 mailboxes either in a 2-port or 4-port configuration. Why does it need to be a in-cabinet solution? How about an external third party mail that will blow the socks off a Partner Mail, most likely cost you less, can be programmed with keyboard and monitor, and can be repaired in the field if necessary.

Because the wall is full with a ton of other things (routers, T1s, switches, etc).

Doesn't have to be an in-cabinet solution. What other solutions are there?

I'm getting word that the ACS Voice mail will work with any Partner II CPU Rev 3.0 or higher. Waiting on a tech to call back to set it up (or verify it's broke).

Eric

Partner messaging R1 work with all ACS revision and partner plus and partner 2 revision 3.1 or higher.
and I still think that you have wrong extensions programmed in program # 505.
If you tell me which slot do you have the VM and how many ports we can tell you which ext. should programmed.

Good Luck

Ahhh. Well, I removed the VM for now due to I couldn't talk to it.

I have it in the 2nd cabinet, 4th slot (next to expansion module). The 2nd cabinet has (in order from left to right): 206E, 206E, Expansion Module, VM, Empty

Like I mentioned earlier, i can not talk to the VM module either via two different RS232 RJ45 cables (I use these cables to program my routers, so I know they are good), or via connecting a laptop and configuring it for an ip of 10.0.0.43 and trying to connect to the VM via the LAN port.

Eric

I see you getting frustrated ,we are only trying to help and you don't have to listen .
Anyway your extensions in program #505 should be 46,47 if its 2 ports and if more just add after that, for 4 ports should be 46,47,48,49.

I apologize if I am coming across as frustrated. I am not. Even Craig can vouch for how much of a good sport I've been about this. I value your information.

Anyhow... My total extensions only go to 45 (6x206E modules). I was told that the VM will use the last 4 extensions (it's a 4 port) in the group. Example: 42,43,44,45
I'll redo it for the ones you mention above.

But would this cause the VM not to respond to the serial commands? Btw, forgot to mention I have tried three different laptops as well as the two RS-232 cables. One I just formatted and installed W2K clean, no PDA software (had questionable issues for that ont he other two). Still, no response from the VM.

If the wrong extensions would lock/prevent me talking to the VM, then we've hit it on the nose. But as I mentioned in my first post, I can't take the phone system down very often during the day to "test". I'll try it later tonight.

Eric



[This message has been edited by eduncan911 (edited October 02, 2002).]

it would use the first 4 numbers of the slot, whichever slot you put it in. As far as connecting with LAN port, make sure you are using a cross-over cable from the LAN port on the laptop to the LAN port on the mail. The ports you use are 46-49. Dial them individually to make sure you can reach the VM. Make sure they are the only ports in the hunt group. If you cannot dial into the VM this way, then it is most likely a bad one. Lucent used to be notorious for having bad drives on the older VS mails. I don't know about the newer Partner Mails. I gave up on Lucent voice mails a long time ago.

Ok, I'll try it.

Quick question, when you say "assign ports 46-49 to the hunt group", we're talking about Group 7 correct?

A little more information on how our system is setup is Lines 1-6 ring all phones (that have the ring as immediate) and a receptionist answers the call. If she is busy, one of the other clerks we have attempts to pick up. If no one picks up, after 5 rings, the call transfers to the local phone companies default voice mail that you can subscribe to. Yeah, aweful i know. That's what I am changing from.

I want the system to continue to ring the phones selected (others flash red, but don't ring) and after 3 rings or so, have the VM system pick up and the attendant recording to state, "Enter the extension of the person you want... blah blah, press 2 for a company directory, press 3 to dial by name, etc etc".

Didn't know if I have to modify any other hunt group but Group 7 for this procedure. From what I read, doesn't seem so.

Eric

yes, they are talking about group #7.

Ok, I've plugged it back in and verified the Group 7 extensions set now. I can INTERCOM to those extensions (46-49) and the Vm unit picks up.

I can go through the system administrator options via a system phone to program it, but it's taking forever. Seems to be working though (haven't had it pick up any calls yet).

I still can not talk to it via a RS232 cable, nor via the LAN or cross over cable. The unit just doesn't respond.

Via RS232:
Tried 19200, 8,N,1 None
19200, 8,N,1, hardware
9600 configurations as above

Via LAN:
IP 10.0.0.43, subnets, gateways, etc. Nothing allows me to talk to it.

Cross over, same tries as the IP above, setting differnet items.

The VM doesn't respond to any of the three methods above. But does work if I use a system phone.

Does anyone have any idea?

Eric