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Joined: Jun 2004
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Ok had a customer that needed a new processor card about a year ago. they had a Partner II (don't know what rev but they have a partner Mail card). We ended up giving them a Partner Plus R4.0 They addresses to me today that since the change when a call is transferred, the caller doesn't hear any ringback. IS this a feature that can be turned on and off? MOH is off. IS it exclusive to a particular processor or rev?
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Joined: Mar 2001
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RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
The caller will either hear music or they won't hear anything. I would suggest that they put music on there system.
If your referring to the person that transfers the call they will get a ring back according to the setting #105
[This message has been edited by dtmf (edited September 02, 2004).]
Russ runs a local service and private tech center. [/url]
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Joined: Jun 2004
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thanks DTMF. That's what I thought, but I never actually noticed before if the partner generated ringback so I was unable to give a definitive answer.
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