Business Phone Systems

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Joined: Sep 2004
Posts: 1
TW-Inc Offline OP
OP Offline
Joined: Sep 2004
Posts: 1

We have recently installed a new Partner ACS R6 system with Partner Messaging R7.0

The problem we are having is that the Messaging system appears to lock up/freeze periodically (have not seen a pattern to it..) causing up much head-aches! We are using a single automated attendant and only have about 10 mail boxes.

The problem seems to happen more on Mondays, so I thought that maybe someone had hacked the p/w and was messing around with it over the weekends, so I just changed the password this morning. However, I have had to reboot it twice today due to this problem and would really like some help on how to t/s this problem. I have read through all the manuals and so forth and can't seem to find anything on troubleshooting the device, as in log files or diagnostics, etc...

Here are the specs on the system:
Partner Messaging R7.0
Software Version: 7.0.42
Language Version: 7.0.1
Messaging ports : 4

Rob Spangler

Avaya IP Office Service in Canada
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Avaya IP Office Service in Canada

Atcom provides quick and affordable service for your Avaya IP Office business phone system!
Our expert technicians have years of experience installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.
Proudly serving Canada from coast to coast.

Joined: Apr 2002
Posts: 646
Joined: Apr 2002
Posts: 646
Had the same problem and replaced the mail.

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