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Joined: Apr 2004
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OK. I feel dumb for asking this one, but....
Will any headset (that plugs into a handset cord) work with the Avaya Partner?
The headset guys want to sell me the analog set type headset that plugs into the aux port. this is fine for the receptionist who has a 34 button set, but the others have 6 button Partner sets without, I think, any aux port, which means running a line cord from the wall. Also, the set type is designed for analog, so could I use a splitter or run a single line to the wall?
The "Executive Pro Overture headset is cheap and plugs into any headset cord. Details say it will work with any set. The headset sales guy says the Partner is "funny, and can only work with certain models due to its amplifier". Is this True?
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Joined: Feb 2005
Posts: 12,344 Likes: 3
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Yes, the "Euro" Partner sets can be a problem in this respect. Not so with the old MLS and I don't know how the new styles are.
That said any headset that connects to the handset cord is a real PITA because you have to lift the handset each time you want to use it.
Your 6 button sets, unless they are old MLS's, will have an Aux jack on the bottom. That jack just bridges the T&R on the other jack. You can do the same thing with a bridging adapter at the wall jack.
The far better way to provide a headset is either to use the Partner "one touch" headset base which will allow the use of a wide selection of Plantronics or GN Netcom headsets. Alternately you could use something like the Plantronics CT-10 wireless. Either of these plugs into the Aux jack (or use a bridging adapter) and does not require you to lift the handset to make or receive calls.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jul 2004
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The latest 6 button Partner sets, with display, do not have an auxiliary jack. You either have to use a splitter at the wall jack, or one of the Partner specific headsets.
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Joined: Feb 2005
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The latest 6 button Partner sets, with display, do not have an auxiliary jack.
Dunno about that. I just sold the last one I had in stock yesterday or I would go look but I didn't notice anything different.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Apr 2004
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I'm going to go with the analog wireless headset and use the splitter,line cord. This seems to be the most efficient method here, and the customer has chosen to go wireless after finding out the low pricing.
Thank you DTMF!
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Joined: Mar 2001
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BW Telecom is correct the new 6 button displays don't have the aux jack.
Any time jjimm, it's always nice talking with ya.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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