sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems IPOffice Voicemail Pro Service Terminated Unexpectedly

I have had my Voicemail Service terminate unexpectedly 4 times in the past 2 months. I have not been able to find the problem. Any help would be greatly appreciated.

My system:
IP406 Version 2.1(27)
ANALOGUE ATM16 Version 4.1(27)
ANALOG POTS16+ Version 4.1(27)
3 DIG DCPx30 Version 4.1(27)
Manager 4.1
Voicemail Pro 2.1
Delta Server 4.0.36

The Problem:
4 times I have noticed I cannot retrieve my voicemail. At the same time any incoming calls get a busy signal. When I go to the computer hosting Voicemail Pro there is an error on the screen and the computer wants to send a report to microsoft.

Errors listed in Event Viewer:
System:
Source-Service Control Manager. The Voicemail Pro Service service terminated unexpecedly. It has done this 4 time(s). -7:20:08AM
Application:
Source-Application Error. Faulting application vmprov5svc.exe, version 2.1.14.0, faulting module vmprov5svc.exe, version 2.1.14.0, fault address 0x000adedb. -7:19:52AM
Source-Application Error. Fault bucket 159518612. -7:20:01AM
Source-DrWatson. The application, C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\vmprov5svc.exe, generated an application error The error occurred on 01/19/2006 @ 07:20:03.666 The exception generated was c0000005 at address 004ADEDB (vmprov5svc!Msscriptcontrol_tlb). -7:20:08AM

I'm not sure what information is important. If you need anymore I will be happy to answer what I can. Thank you.

Does your server reboot at that time? I have put the vmprov5svc in the startup items in the programs menu so when the server reboots for whatever reason the voice mail will start and run without you having to start it manually.

My server does not need to reboot at that time. Sometimes after I acknowledge the error the service will restart itself and other times I need to restart it.

Do you have a generator that automatically does a test? I have had that issue before, the generator starts up at 7:20 am and runs for 30 min. then shuts down. This is usually on monday morning, but can be anytime it is set up to do its test.
I had a heck of a time finding this one but am willing to share the info.
Also go into services and make sure the voicemail pro db service is set to automatically start and voicemail pro service is set to automatically start as well.

Two things: make sure the machine you are running on has ALL of its Windows updates. Why don't you do the free upgrade to v3.1 for the IP Office and VoiceMailPro?

dcohick,
Both services you mentioned start automatically. I'm not sure what you mean by a generator that automatically does a test.

ipanema,
Right after the last failure of the Voicemail service happened I updated the computer completely. I haven't had a problem since but this has only been an intermittent problem anyway.
I have not yet upgraded to 3.1 because last time my company upgraded the IPOffice suite they ran into alot of problems (I was not here). My boss is very cautious of any future upgrades to IPOffice but we are looking into it. Is the upgrade to 3.1 something that will be beneficial?

Thanks for you help!

Is this installed on Server or XP OS? If the later you need to make sure your power settings in Control Panel are set to always on and hibernation is off. I have seen the same event codes when someone logs into the machine and the power profile is set to stop the HD. Set the VMPRO service to use a local machine login and for the service to restart on the first failure.

The server is installed on a Windows XP machine. The machine is now running SP2 but it may have been running SP1 at the time of failures. We always leave the machine logged in running Delta Server. The VMPRO service runs on a domain administrator account. I will set the service to automatically restart on first failure.

Just as important to me as preventing this problem in the future is understanding why it happens. If anyone has insights as to why this might happen I would appreciate it.

Thanks for everyone's help.

V3.1 is a huge step forward from V2.X. I recommend this for stability reasons alone. The software update is free from Avaya and a competant installer can upgrade the switch and vm server in 2 to 4 hours.

I strongly recommend vm pro on Windows 2003 Server and not XP. A lot of dealers use XP because its supported and cheap but reliability comes from Windows 2003 Server not running on a desktop OS such as XP.

2-4 hours for an upgrade? Are you kidding me?

And they wonder why people question whether IP systems are the way to go! Reliance upon a server for their phone service and/or voice mail? For Heaven's sake, it's being sold as Avaya's new small office key system solution. Small businesses can't afford this kind of "solution".

How many times have you called someone and they have told you that they can't process your order because "their server is down". At least their phones didn't rely upon that server or you wouldn't have been talking to them.

2-4 hours for an upgrade to improve stability? Who is going to pay for that? The Office IP system hasn't been out that long! Why would anyone even consider buying a system that requires that amount of time to be spent for an upgrade to make it work? Isn't that what it was supposed to do when it was sold?

Wow, I guess the bigger the name brand, the more they can get away with. Must be nice. We can't possibly get away with something like that selling lesser-known brands. We would go out of business by either eating the labor cost for these "stability upgrades" to save face or by infuriating the customer by charging them. Sounds to me like a lose-lose system to be selling.

Even a 20 year-old electronic key system is more stable than these "state of the art" IP systems. I am sure I will be met with plenty of resistance for my opinion on this subject, but I challenge anyone to prove to me that a 20-year old computer still works in it's original condition.

It goes back to the argument that has been hashed out on this forum many times. Computer people think it's perfectly acceptable for the system to be down for hours to perform an upgrade, and for bugs to be the norm. Telephone people don't look at it that way. A telephone system that is down is an emergency, not an opportunity to sell an upgrade.

Ed go back to the voodoo room!

The IPO is a very solid system. Winning IP awards all over the world. They are the world leading IP telephony equip. provider in the world.

The big thing with IPO is the vendor that sets it up and how they set it up. We have many IPO's up and running with no problems. But they are not for everyone!!

:toothy:

Mike:

My point exactly and there in lies the problem. IP isn't for everyone, regardless of the manufacturer, yet people seem to think it's what they must have.

People who are not in the "know" seem to think that IP means free phone lines and long distance (as in no more monthly phone bills). That's why people are spending tens of thousands of dollars on IP systems, only to find that all they bought was free phone calls to the office down the hall for three-times the price.

Hey don't let the cat out of the bag!

Hey Ed, you know you won't get an argument from me! :toast:

-Hal

With all due respect to your industry experiences: some of you guys are dinousaurs! Tube tvs versus LCDs. Analog trunks versus digital trunks. Gasoline versus hybrid. The tide has come and earth continues to evolve. IP isn't pie in the sky. It provides companies strategic flexability, cost reductions and productivity improvements. You can preach TDM all day long with its "benefits" but very few techs that don't speak IP will have jobs today and in the future. It may be time for some of you to do your customer and prospects a favor and hang up your hats sooner rather than later.

And with all due respect I guess we are dinousaurs because we don't let consultants pull the wool over our eyes with BS phrases like "strategic flexability, cost reductions and productivity improvements" like you can with IT geeks and their bosses.

There is big money to be made by convincing people that IP is the new and better way and that's the only thing it's about- money in the pockets of people who have no idea what telecom is about.

It's unfortunate that people like us with "industry experience" have to put so much effort into undoing the damage your IP hype is doing.

Believe me, a computer with a handset on it is not a better way.

-Hal

Steve: TDM dinosaurs are the only thing that end up in the tarpits. Here's something to ponder.


https://img282.imageshack.us/my.php?image=realization1zq.jpg

Hal, couldn't have said it better myself! :thumb:
I constantly run into users that would love to jerk the VOIP sets out of the wall and trash them. It seems the IT folks are happy with VOIP, but the employees that have to use a telephone all day in their jobs hate it.

--Bill

Steven:

Well I guess I should start with your polite attempt to avoid insulting anyone. I thank you for the attempt.

That's as far as I can go with being polite about your insults made to people who are likely your seniors and should be respected a bit more than IT people allow. These people knowing TDM systems have been in this business for decades. IT guys have been around for much less time. There is a whole lot more to know about the national and international telecommunications network than simple IP addresses and subnet masks.

Your insults were accepted as it is apparent that your lack of experience might explain you inability to spell properly. Hey, it's OK, you skipped English classes to go to the computer lab. It's OK. It makes you much more intelligent.

I assume that you felt in your post that you were addressing old geezers (dinosaurs). We joke about our ages here all the time. Personally, I am 45 years old and have owned my telecommunications business since I was 24. Maybe you know more than I do about computers, and so be it.

You are welcome to come to this forum to assist people, but don't come back here with your eight post track record again and insult people the way you did.

You guys sound like the mini-computer guys when PCs came along. The world was all better in the past (right?). Well guess what? The world has changed.

Generally IT people get more respect than phone people; maybe your simpleton perspectives on TDM versus VoIP (that battle ended long ago yet you still seem to believe its open for discussion) are one of the reasons.

Keep selling your digital sets and Cisco will keep eating your market share.

Steven, I reiterate what Ed said. You are welcome here but if you are going to be insulting take it somewhere else.

It should be apparent that your views are not shared by most of us. If you can't deal with that then perhaps it's time to move on, there is nothing for you here.

-Hal

Why dont we stop the insults NOW
and RESPECT each others positions .

Ip is the future and is coming want it or not.
so the choice is learn it or keep doing what your doing.

Conversely theres enough tdm to take us to
our graves 3 times over.

Remember everyone had to get a Digital phone system or they they wouldnt be able to talk on the phone , and now a large screen tv is $4900.00
same crap different day

The seat belt lite is lit please return to your seats.

My $.02


.

You guys took a question about the IP Office, an IP based platform, and turned it into your own losing personal battle.

Steve
I politely above tried to tell everyone to take it
down a notch ,You are not getting the message
Enough is Enough !
Participate politely or get lost!