sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems merlin II

HI
have a merlin II system trying to set up night service to 2 exts 49 and 50 basic extensions
on the 34 d console in programming group night service there programmed . on testing they dont ring, also in test the ports i programmed them to ring during day service and they do , but when changed to night service they dont. anyone have any thoughts thanks Dan

Dan, are you using #307,attendant's itcm #, touch auto itcm #'s of ext's 49 and 50. Green Lights on at att. phone ,touch message,done------John PS. do 49,50 have pool line access?

no went into console display, adminstration conference twice
touch night serivce , touch group, dial attendant# touch auto itcm 49-50 green lights on .I think 49 -50 is in line/pool group ill check monday.
on the #307 feature i tried that but kept getting a beep tone. manual say touch message first then #307

Dan, sounds like you have Merlin 2 console and not 34d phone for program. you do need to touch message first before #307. Try it, but sounds like you you had it right first time.-----John

HI john so from console just dial #307 attendant # touch 49 50 auto button to green
thanks

Dan, Merlin console 2-----admin menu--more--night--group----dial att. #----ENTER----touch itcm's 49,50-----green light on----conference 2x.done---John

yes i did that the lights are green on 49 50
but when night service button pushed those 2 ext do not ring

Dan, do you have nite service buuton set up on attendants phone? *39-------John

yes i do john
im heading back out to the site today ill review all programming above and hope today was better then friday lol thanks

Dan,
This is completely off topic, but come by and pick up your phones my friend. They have been fixed for 2 months.
Paul