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Joined: Oct 2006
Posts: 2
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Joined: Oct 2006
Posts: 2 |
How do I clear this error code from Ext. 10 and 11 on Partner phones?
Your help would be very much appreciated!
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Joined: Oct 2004
Posts: 240
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Joined: Oct 2004
Posts: 240 |
from station 10 or 11
feature 00
left intercom 2 times
#728
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
That will clear the error.
But may what to make sure none of the extensions are in use,.....because they will be cut-off when the system resets.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Better question is "what is the error", and what caused it to appear, what do you need to do to keep it from reoccuring?
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I have seen ACS's(all releases) that would produce this with power surges. With no ASA/DXD card installed or ever had.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Oct 2002
Posts: 597
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Joined: Oct 2002
Posts: 597 |
I had a problem with this back before we went to 10 digit dialing on an acs r3. New install and the customer was in area where the prefix was 892. well I had it set for intercom as prime line and customer would forget to select a line first when they went off hook. so basically if you dial intercom 892 or 891 without having the card it would make the display read no asa/dxd card. I later set prime line as co and that problem went bye bye!
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Joined: Feb 2005
Posts: 12,350 Likes: 4
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Joined: Feb 2005
Posts: 12,350 Likes: 4 |
Yup, intercom 891 or 892 will do it. You can do #728 to clear it or you can just power the system down by pulling the plug.
If you do pull the plug make sure that the two AAA batteries are in good shape otherwise you will lose your programming. Better yet just replace them, they probably need it anyway.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Oct 2006
Posts: 2
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:toast:
You guys are awesome! Thank you so much!
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