sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Need to get everyone off the system

Hey all,

This is a newbie question. I am sure there is a way to not kick people off their conversations, but make it so that no one can start a new phone call. I have a merlin Legend, and would appreciate steps to do this. I looked in our documentation, but I think the term is so ubiquitous in the profession that they don't define it and I don't know what it is, and I can't find it.

Any help would be appreciated.

Thanks,
Danny

Don't think so. I do the work after hours or if that's not possible, depending on system size, I'll wait for the system to be idle and announce that I'm going to shut the system down in XX minutes. If they aren't off too bad.

I once had somebody complain that they were in the middle of a $$$ deal. My reply was "they'll call back".

-Hal

I thought on a Legend/magix if you do a restart from programming it would wait until all ports are idle then perform the restart. I don't know if it will prevent new outbound or inbound calls though. It usually shows please wait until the ports are idle. Maybe I am confused??

I think we need Merlinman or Tommy to give us the definitive answer here. I'm not sure if it will wait to do a restart or YOU must wait to do the restart. But then suppose we aren't talking about a restart but some other maintenance that requires shutting down the system?

-Hal

True Hal. We don't know what he is wanting to accomplish.

What exactly are you trying to do DannyP? Add hardware? Change hardware? System restart? It would help if we knew a little more.

on the Legend or Magix , if you are on a line or call ,it will not knock you off on a restart, , everyone else wil not be able to call out or in, ,all idle sets will beep to let you know the system is busy, , the bad thing is if one person stay's on for a long time, everyone else get's angry, it's best to do at off times or just shut the system down

cvrbob is correct, as long as you do a restart through the programing.

OK, here comes the answer from the CRUSTY OLD PHONE GUY, otherwise known as MERLINMAN......

As CVRBOB eluded to, sometimes, the Legend/Magix programming changes cause a FORCED IDLE, i.e.; CHANGE THE MODE, and that puppy shuts down. It also can do a "WAIT 'TILL IDLE", as in the button programming I was trying to change on a client's phone yesterday.
Yesterday, I was a patient person, sitting in my nice warm lab, not like if I was on site in their cold and dirty basement, so I did not tell the contact person I was talking to; "TELL HER TO GET OFF THE PHONE OR SHE WILL NEVER GET THIS BUTTON !"

But, as Hal said, usually, you just have to accommodate the client. AND YES, sometimes you just have to force the issue.

Another job....I had a QWEST Cut, they wanted it at 6:00PM.

My "ACE" was, I knew the client, and I knew that there was RARELY anyone in the office at noon. When it came time for the cut, I only had one guy on the phone and he was more than willing to get off.

I was, shall we say, AT LUNCH by 1:00 PM.

The QWEST folks couldn't beleive it....

Each case has to be handled individually, but my rule of thumb is, they usually do not need to wait 'till after hours.

Of course, some do, and most of those do not go well. (Like the one that took from 5:00 PM to MIDNIGHT, last week!)

I hate it when that happens!

The best thing the LEGEND AND MAGIX have is ALL PAGE. I love it when I am on a CUT and do a PAGE ALL and say; "THE PHONE SYSTEM WILL BE DOWN IN ONE Minute!"

But sometimes I give them 3, then 2 then 1....

I like to go to Aux Equipment, then to MOH. Setting (or even viewing) the MOH trunk forces the system idle. No calls are dropped, but all idle phones get "wait - system busy", and as each call ends, they also get busied out.

On a Partner, I just plug a phone in at the control unit, call up the miliwatt test tone on each line, and put it on Exclusive Hold (Feature 02) Once I get all the lines, I can do my job.

I follow Jacks lead....ALL PAGE..and "1 minute"