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Joined: Oct 2005
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OP
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Joined: Oct 2005
Posts: 105 |
ok I have a customer with an ACS 3.0 all the ext's work fine except 12. When the user dials a number weird fonts display on the display(18D phones instead of the number they are dialing. I have never seen this before does anyone have any ideas??
Dave
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
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Have you did basic troubleshooting? Like take a know good phone and switch with the extension in question.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Oct 2005
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yeah Mike I tried that and it does the same thing, so I'm fihuring it's a port problem but I have never seen it before
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
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Have you taking wiring out of the picture?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jul 2001
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Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
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Try cycling the power first, see if it heals itself
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Joined: Oct 2005
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Tommy I power cycled it 3 times
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
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Then if you have hooked a phone staight to the control unit at ext.12 and have the same problem then it must be the R.6.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Oct 2005
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It's gotta be the port on the R3.
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
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Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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