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Joined: Jun 2007
Posts: 17
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Posts: 17 |
Bonjour!
Voici ma question concernant un Partner ACS R.6
Quand un appel entre l utilisateur entend le message d accueil ensuite il peut choisir entre (quatres) options (selector codes)
J aimerait savoir comment faire sonner plusieurs telephones en meme temps quand la personne qui telephone appuye sur la selection 2 .
Jai tenter en vain d essayer plusieurs choses mais ca fonctionne pas ..
Merci
My question is for a ACS release 6.0 i try to rings many phone extentions after DXD/Asa answered the call i put some selectors codes Ex: 1 for sale 2 for tech support ,
Cant find out how to ring many phone in same time after the customer press #2
Thank u
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
You need to assign the extensions you want to ring to a calling group, there are four- #505, 1, 2, 3 or 4. Then you make the selector code point to the group- 71, 72, 73 or 74.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jun 2007
Posts: 17
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Posts: 17 |
Not sure .. to understand How group 71-72-73-74 .. works..  Thank
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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To help you understand assign extensions to #505 group 1. Then from any extension intercom 71. They all will ring.
Now make your AA dial 71 when someone dials 4.
I wouldn't use 1 or 2 or maybe 3 because those numbers are the first numbers for your extensions and if you want your callers to dial an extension directly it won't work.
Instructions are in the documentation available on the Avaya site if you don't happen to have a copy.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jun 2007
Posts: 17
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Got it  Everything works .! U guy rock tha Place ! Thank u!
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Joined: Jun 2007
Posts: 17
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Posts: 17 |
Other question related ..
It Work for Seletor code 1-2-3-4
But what happen with 0 ?
After the greeting is played if 0 is pressed it only ring to Ext 10 how to solve the problem ?
to ring many phones !
Thank
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Zero cannot be changed, it will always go to extension 10 which should be the receptionist.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Which voice mail are you using? Partner Messaging will allow you to set either the Dial 0/timeout to a calling group, or the global Call Answer Service Operator to a calling group.
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Joined: Jun 2007
Posts: 17
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Dont know ..
Pink card 2ports 4 Mails boxes
Voice messaging Lucent partner with 4 small voice mail
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Nope - you're extremely limited to what you can do - including not being able to change the zero out.
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