sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Definity call routing issue....best way?

I have a customer who has four people answering a certain set of calls. When people dial in and get the main attendant, they are prompted to press 1 to reach this certain group. We have built a hunt group for this, and it transfer accordingly, but doesn't hunt the way the customer wants. They really want a linear hunt, but I don't see that option. Basically when someone calls in, dials 1, and gets transferred to the group, it should ring phone A first, the B......etc.... It should always follow this order, and if no answer after 2 rings, move to the next. How can we do this?

Set up a coverage path with the hunt group. Keep one person in the hunt group and then set up a coverage path. Have those in this routing put their phone on send calls when away from their desk to stop the ringing at that station. I use this method for a variety of situations.

Rhonda

they don't want to use the send calls feature. I also need to know if they system automatically logs them out if they miss a call.

Have you tried a DDC hunt group? Change group type to ddc. This will only work in a non EAS environment. Also you can assign hunt group busy activation and de activation buttons on their phones so that they can put themselves in and take themselves out of the hunt group. If you do this make sure the hunt group has a coverage path so that if all agents are busy the call will at least cover.

Direct Department Calling- (DDC) the first agent administered in the hunt group. If the first agent is busy, it goes to the second agent, and so forth. This "hot seat" method puts a heavy call load on the first few agents.