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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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OP
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
need immediate help if you guys can think of why my calls aren't going to cue when I have agents logged in. Funny thing, the display doesn't say login. Should I be using ES1 or ES2? ES1 doesnt' seem to work at all, and ES2 lets the calls ring, but if all the phones are busy, the next call just rings instead of going to the cue. Now it is PRI, and instead of assigning pool to the calling group, the inbound digits are the same as the calling group number. Everything rings into the right phones, and even overflows to voice mail like it should, it just doesn't cue any calls, they just ring.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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OP
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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OP
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
2nd update...Calls seem to be in cue, since they get answered once a phone that is in use goes idle, but its always ringing and never music.
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Joined: Feb 2007
Posts: 2,473
Member
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Member
Joined: Feb 2007
Posts: 2,473 |
Ringing where? Check your Overflow point if you programmed one. How many calls in cue allowd!
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Joined: Jan 2004
Posts: 515
RIP Moderator
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RIP Moderator
Joined: Jan 2004
Posts: 515 |
Zane,
First, Do a PRINT of your Group Calling,
After that, You know who to call....
RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
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