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Joined: Jan 2007
Posts: 42
Member
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Member
Joined: Jan 2007
Posts: 42 |
first time please be kind, merlin messaging -need the set up for the magic phone system to answer 5 lines delay during day and immediate at night for auto attend 1 and line 6 for auto attend 2. have no manual
Thanks In Advance
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Joined: May 2004
Posts: 1,671 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,671 Likes: 4 |
Good luck with that. There are so many questions that need to be answered in order to begin to formulate an answer.
How are calls coming in now, pots lines or PRI?
Is the card installed on the system and programmed into a calling group already?
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
You can get yourself all the manuals you want at Avaya.com for free.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Feb 2005
Posts: 12,360 Likes: 4
Member
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Member
Joined: Feb 2005
Posts: 12,360 Likes: 4 |
Do you know anything about the Magix? The first thing I would do is go to Avaya/support and download the manuals you need.
The Legend or Magix is not something that you are going to handle without some knowledge and experience.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jan 2007
Posts: 1,951 Likes: 2
RIP
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RIP
Joined: Jan 2007
Posts: 1,951 Likes: 2 |
Some very nice people live in Kentucky, one of which just happens to be an Avaya partner. Please consider contacting Walker Solutions or by sending a PM to Mike Daniel directly. If push comes to shove, I'll help you out. You can't imagine how much sympathy I have for a guy in your spot...especially with all the humility you have shown. Welcome to the board, my friend.
"Press play and record at the same time" -- Tim Alberstein
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Joined: Jun 2008
Posts: 1
Member
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Member
Joined: Jun 2008
Posts: 1 |
For POTS lines, place the lines into a calling group, say 775. Then overflow the calls, Time Based, for say 20 seconds. This gives the calls time to be answered. Be sure you turn up the Number based command to 99. Then put 775 into the Night service. Program a mailbox in the Merlin Messagingf system for775 to play the auto attendant greeting. That's the way it's done....KB
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