sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Puzzling issue with Legend

I can't believe what I am reading....you have a
problem with incoming calls only ...yet you
have not proven where the fault lies....replacing
phone systems won't cure your problem if it is
in the CBeyond ckt...get to the breakout point
and prove your problem....then get back to this
forum with the results of your test...I would take a Legend over an ACS anyday of the week.

"I have some ideas, but they are not necessarily hardware related."...I agree w/ MM

The fact that you were able to transfer to an extension via the auto attendant (you called the number, heard the greeting, pressed some buttons, the auto attendant responded and transferred you to the correct extension) tells me that there is a good 2-way audio path. If there wasn't.....either you would hear dead air or the auto attendant would not pick up on the digits you dialed, play the entire greeting/menu and then handle the call based on the dial 0/timeout option selected.

Based on your latest update, the OPERATOR seems to be the only one with the problem.

And, if my suspicions are correct, she is most likely the only one with a HEADSET and/or a MUTE BUTTON also.

And, again most likely, the MAIN PERSON that thinks she needs a new telephone system.

That's just my 2 cents worth, for whatever that's worth.

But of course, I could be totally wrong, but it wouldn't be the 1st time I've been wrong, nor the 1st time I have seen this type of "PROBLEM" either.

Oh, and rather than "JUNK" the Legend, just send it to me, I will insure that it gets properly recycled.

Good luck!

Not so fast there, guys.

Dvader - you can't believe what you are reading because you did not read all of what I have said. To repeat, CBeyond uses VOIP technology. It is not a channelized T1. It simply is not possible to have a one way audio issue with VOIP. And this is a completely seperate circuit as the old one is still there and running and has WAN access still live.

We had this issue before. I believe I have a good clue as to what is going on now:

Calling in today it happened to me 3 times. I could not hear her, she could hear me. So, I noticed a consistent thing happening. She was picking up the calls very fast, on the first ring after the AA passed it to her extension - in fact so fast I never could hear it ring on my end. And once she picked it up before the AA picked up and the problem happened again. The 4th time I did get through and she had picked up after the AA and after 2 rings on my end. So I asked her to let the calls ring 2 times at least, then pick up.

OK, so that was 10:30am, problem was really bad, it went away for the rest of the day after my suggestion. Not one more after that. Coincidence is possible but this is promising.

Now we have been kicking around the idea of a new switch anyway for a while. This just seemed like a good time. Though after today, they may reconsider if the "fix" proves to work.

Merlin Man, she does not use a headset. She is the business owner's wife, so she gets what she wants. It was her idea to lose the Telepacific service - I was never consulted until after the contract was signed. I told you we swapped out her phone already plus the 408. No she is not the only one with the issue, others have reported it. I have maybe 10 assorted cards, a CPU and backplanes plus clamshells. If you are interested shoot me an email and I'll send you a list.

I did not mean to suggest the Legend is junk, heck I like Legends. I've sold a lot of them. Legends were my first phone system. But they are getting really long in the tooth and the ACS has some nifty features this client wants to use.

New development today - two-way audio failure. Examination by tech support showed 0 errors for the previous 24 hours. Now the problem is worse - a 2-way audio failure as well as outbound call problems not just inbound. It's getting worse. Much worse. Abot all I can do is hang an SLT off one line ahead of the switch and have somebody pick up for me. Nobody of course wants to be a volunteer.

OK, speculate please - I ordered a warrantied R7 V11 processor. Is the R7 the same electronics but newer software or does it involve newer generation electronics? Will the A3 PS work with the R7 processor? I was completely mistaken, I have an R6 in that chassis - 11.1 software.

I am more then positive its a T1 problem.

So get them an ACS instead of screwing around with that Legend. What's the problem?

-Hal

The problem apparently is money. They won't have any for a month so I have to band-aid this problem. Anyway, it appears there is no experience with the issue so I'll just have to hack it out. Used Legend components are almost free so what the heck.

Vador - it's not a channelized T1, it is an aggragated bandwidth broadband connection riding over FR with each call using 96K of bandwidth. It's a VOIP circuit which could just as well be DSL. A one or two way call issue does not affect other calls. It simply cannot be the T1.

I ask again....have you proven at the analog line
breakout point which line or lines are giving you
problems...are you sure your on prem VOIP ckt
hardware is working properly....anything is possible...

If I have time I will hook up old fax machine to a line and test it that way.