atcomsystems.ca/forum Forums General General Telephone & Systems Information Outbound Caller ID on PRI

Sorry Ed, I meant xxx-xxx-2020. I would think that they should be able to understand that. But, I can't say this surprises me with the telco.

If only it were a VoIP system :shhh:

Ed,
It sounds like vrz is overriding what your are senidng (CPN DISC SET TO Y in the 5e) vrz should be able to pass whatever you are sending them, they need to set their switch for CPNPREF and verify that the CPN DISC is set to n. You may also need to verify you are marking the calls the way they want to see them. IE national, unknown, international, etc.
If they say they are passing what you send ask them to run a d-chan trap so they can show you what is being given to them.

Thanks, "Antnee". I thought about contacting you directly about this when I saw that you had switch experience. I just called the business office contact at VZ and she verified that CPN DISC was set to Y, so I told her to change it to N. We will see what happens!

ED good luck with verizon I am surprised you were able to get someone to even look in their switch. check your mail sent you some basic translation info

We've never had a problem getting Verizon to do this in Northern VA, but we have discovered that both the CO switch and our switch (usually Inter-Tel Axxess) must be set to NI2. Even with a 5ESS, I've had one case where the 5E Custom setting, verified at both ends, didn't work, and without changing anything else, got it to start working just by changing both ends to NI2. Also had a Verizon person (not a CO tech, but familiar with provisioning) tell me recently that they don't think it works with anything other than NI2 at both ends.

I have had it work with 5e Custom but with problems mostley with smaller carriers not passing the data. I have not had much trouble if any with NI2

I agree with IDS. As far as I have seen also...only works with NI2 at both ends.

I was talking with one of my DMS techs here and basically Inbound called id will work with 5e custom or NI2 within a DMS switch. If you are using 5Ecustom you will not receive the name info just the number on inbound calls. NI2 will allow you to receive name and number. Outbound will work with both NI2 and 5e Custom. Though NI2 seems to be the preferred method.

Within the 5E world I see mostly NI2 with a national dialing plan, but have not had much trouble with 5e custom. Occasionally I will run into an issue with a smaller carrier (usually wireless) not passing the cnam info, it usually turns out that the call is not being marked as national (it is being sent as unknown) and the carrier just bounces the cnam info, or it hits a multi frequency hunt group which will not pass the info. I find that when a cid issue is reported it is usually switch translation not properly set up or improper info being sent from the cpe. Protocol usually does not play much of a role.

Either way I have had success using both NI2 and 5e custom protocol with CID

ummm multi frequency trunk group not hunt group...sorry

ed,

I've ran into this everytime i put a Verizon PRI in. and it was always them. i have a verizon special cicuits phone number that every time i have trouble i call it and they are very helpful.
if you would like it i can email it to you, i would think it would work for your area.