I have a model DKT2020-SD. I have 6 lines that all have different phones numbers. At night I call forward (through Telus) line 1 to a dispatch cell phone. Line 6 has voice mail and 2,3,4,and 5 do not. Is it possible when line 2,3,4,or 5 ring that they can jump right to line 6 (which has voice mail)instead of just ringing. I need this function only for after hours.
Problem 2- Can I beep a persons extension to let them know that there is a call waiting. Instead of just calling and interupting. eg.. I beep and they have to pick up their phone.Maybe we should just have voice mail for each person

#1 Are lines 2, 3, 4, & 5 part of a Rotary group with line 1? In other words, if line 1 is busy, will a call to line 1 ring in on line 2? If that is the case, then l2-5 will never ring when line 1 is forwarded to dispatch. (unless you dial that number directly)

#2 you can make that persons msg lite flash, so when they press it, it will call your phone (or whoever made it flash), #63XXX turns it on and #64XXX turns it off if you want to cancel it before he presses it. Thats one solution. The other is to install a Stratagy Voice Mail!

1. I think you're looking for program 87 to have lines 2-5 ring to voicemail.
2. You can dial the extension followed by a 1 to switch to ringing mode.

alberta
o you have your own vm? or is it off premise
at the phone provider?
m

Hi!! Problem 2 is solved. THANK YOU!!!
Problem 1 however....
The phone model is a DK20 but the main board is a DK40. Not sure if this makes a difference. Lines 2,3,4, and 5 are not on rotary dial. They all have seperate numbers and line 6 has off premise voice mail.
Is this system compatiable with line hunting. So after hours when line 2 rings it automatically goes to voice mail. Current if someone calls and line 2 is busy it goes to the next line (even though the phone numbers are different).
I'm not sure what program 87 is??

Please complete your profile. Sounds like you are getting in a little over your head.

If line 2 is busy and the call comes in on line 3, then you do in fact have a rotary group. Lines in rotary all have their own individual phone numbers. Its a safe bet that lines 1-6 are in a rotary group. That programming is a function of your local TELCO. The only time line 6 would ring (and goto Voice Mail) is when lines 1-5 are already busy.

As for programming beyond this, you best contact a moderator. Telephone support can be very cost effective. What is your time worth??