hi,
i have 2 extensions: 113 @ the desk where i sit most of the time & 123 @ my "official" desk. i have a CF-A 123 -> 113 on my 123phone. when you call my ext, the MOH plays for about a second, then there's a beep and then the phone rings about 10 times before it goes to my vm, even if i'm on the line.
i've added my 123 as the VMID for station 113 to try and make it pick up faster and i've tried changing the max rings in the es32, but it doesn't seem to have any effect. what am i doing wrong?
also, why does the MOH cut out for a phone ringing sound?
i feel like i'm missing something obvious, sorry. thanks!
Is voicemail performing the transfer? If so, try putting an H after the extension number in mailbox 123.
Are you calling your phone by calling into the system and dialing 123 from the auto attendant?
Put 123H in the extension field in your mailbox.
Wow, that is spooky! LOL!
phonemeister - i put the CF-A on the station, shouldn't that mean the CIX would handle the transfer?
voyager - i do have the "h" in my mailbox extension (123h).
if i wanted the voicemail to handle the transfer instead of the station, how would i go about it?
thanks guys!
Did you use #6011 for the CF-A code?
So, how are you testing it?
calling x123 from internal works fine (voice announce/busy if off-hook).
if i call it from an external phone, whether through the front desk or through the "back door" line, i hit 123 and then it rings about 10-12 times before you get my main greeting. it doesn't seem to matter if i'm on the phone or not, it still rings.
i just tested by setting another ext with #6011 and it is working the same way. i get the "please hold while i try that extension", and then the ringing... until finally the VM picks it up.
do you know of a quick trick that would sidestep this problem? i was trying to come up with a vm DND / chain TRANSFER or something, but i haven't gotten it to work yet.
thanks!
by the way, i added the VM as destination 1 for all call types (CO, Internal, etc...) / No Answer in the System Call Forward 1, and it cut the ring time down to 8 rings.
*confused*
Try doing a #6051,#6052 and #6053 each at a time to remove any call forwarding you may have set.
Then do the #6011 to 113.
Have you tried this same thing using two different phones? And are the results the same? Try checking your IEs system parameters "sys_rings_no_answer" default is 3. And check the "sys_cancel_busy_hold"
And check your Configuration Properties of the "Telephone System Intergration" making sure of your "Intergration Patterns"
Also if your looking for call coverage why not use a MCG?
Make sure that your eManager or CTX/CIX WinAdmin is up to date, there may be a version mismatch.
Also, what do the other extensions do, meaning do you have this working on other people's phones? Have you tried testing this on another set of extensions to see what happens?
phonemeister - tried that, didn't seem to make a difference.
telephonyman - the sys_* system parameters are all at default. i just tried it with a phone on fri and it did do the same thing. i looked at the integration patterns, but honestly don't know enough about them to feel comfortable changing it. as for an MCG, i'm trying to do the opposite... forward a DN to another DN.
iowaphones - it appears to work the same way on any phone or extension that i try it on.
my not-so-elegant solution: i'm going to change 123 to a phDN and place it on 113 for the time being. i created a SCF specifically for my phone but that didn't change anything either. it's weird... it's like it's ringing 4 rings per extension tried, but it just rings them all at the destination.
thanks for the suggestions! i'm going to set up the ext as a phDN for now, but if anyone has any other tricks, i'm all ears.
If you are using manual CFWD, set system CF to 0 for that station. I have seen the two conflict.
voyager - thanks, but i tried that too (CFA w/no SCF and SCF w/no CFA). same either way.
my (admittedly only slightly knowledgable) opinion is that something is not handling for fwd correctly, since it rings regardless of 113's on/off-hook state.
WOAH. ok, riddle me this: i took the "h" *off* of the extension listing in the stratagy admin, and now... it still rings 8 times (on-hook), but will correctly divert straight to vm if i'm off-hook.
what possible pitfalls should i watch out for by doing this with fwded extensions?
Supervised transfer vs. blind transfer.
Supervised transfer will tie up the voice mail port the entire time of it answering, transfering, ringing the extension for xx seconds, and then pulling the call back to the mailbox and leaving a message. If your voice mail system is being used as an auto attendant or receives a lot of use, then you would need to consider adding additional vmail ports.
you can add number of secs before transfer to your VMID by pressing #657 <DN or 92 if using Strategy> <Speed dial> number of seconds <redial>. Default is 30 secs if you skip the speed dial part and enter nothing. minimum is 12 secs.
Telemarv, he doesn't have a DK. Will23, check the COS program 103 and uncheck FB2 from the VM ports.
bobrobert - thanks! that totally makes sense.
phonemeister - now i feel sort of lame, but i didn't see an FB2 on my COS 103 page. i'm using eManager v 3.10A19.
It's the Call Forward Override box in COS.
ah.. thanks; FB2 == 02.
the box is already unchecked for all COSs.