We have a CIX40 system and are sending calls to cell phone via CF-All button on station 200 when not at office. Problem is if cell phone is not answered fast enough call reverts back to voice mail for that extension, and sometimes caller hears just second half of cell phone greeting before being able to leave message on cell phone voice mail. How can I make sure call terminates in cell phone voice mail everytime and full greeting is heard? Thanks.

CFNA time on Ext.200 has to be longer then Cell phone's RNA time.

CFNA doesn't apply since he's using CF-ALL. Put an H after the extension number for the mailbox. This will ensure that the call will terminate to the cell phone voice mail.

Thanks!

I did try the H on the extension but it loops back to the main greetings (990/991). I can see it pick up an external line for about 1/2 second then go back to the main greetings.

How about doing a day2 mode and DIT the lines to the cell number. You can auto schedule the CIX to go to day3/night at a predetermined time so that the user doesnt get calls to their cell after hours.

Now that I re-read the OP, this may not apply since ext 200 may only be getting certain calls, not all of them.

You need to change the ring transfer timer for the vm ports. I usually set it to 90 sec.

I've got a similar question, but I am running into a little problem. My customer only has 3 single lines coming into their building, not centrex or local link or anything fancy.

If I were go to #6011+Line access number(?)+phone number to forward to+#+hangup

what would I enter for the line access number on single line service? I understand it would be "9" for a centrex setup, but what about for a single line setup?

The 9 in the Toshiba's represents the outside line access code as programmed in LCR. Typically in your case with the default LCR programming, you should be alright with using the 9. One way to check, go to one of the phones and dial 9, if you get an outside line, you are good to go.

Ok, I haven't been back to this customer just yet, but I did test this on a similar system and was unable to get it working.

Pressing 9 didn't give me an outside line, and I never changed any default settings in LCR.

If I press 9, then just start dialing a phone number, dial tone goes away and it will be silent for a few seconds, then it seems to rapidly enter the first 3 or 4 digits of the number but nothing else.

What if I were to just program a *72+phone number button onto his phone? If I were to program that on one of the 10-buttons, then manually pick and outside line then press that button, it should be able to forward it that way right?

Yes, I would think programming a one touch button with that info in would do the trick. He would have to manually pick line 1 then hit the button and make sure and stay on the line until there is an answer on the other end. Just as easy to manually enter it I guess.

jafabs...
If you can not dial 9 and place an outbound call, you need to do some set up in LCR or Trunks. You most likely have unused trunks in your OLG. This affects your ability to dial 911. Even if you solve your existing trouble, this should be corrected.

That is exactly the case actually. It's equipped with 4 CO line ports, and the customer only has 3 lines from their telco provider. It never occurred to me that it could cause a problem. I'm going to the customers prem tomorrow to give them some "training" on their phone sets, so I'll have to do some eMgr work too it looks like. Any tips?

take line 4 out of the outgoing line group , set it to "0" for the OLG

you guys are quick! and sooo helpful. Thanks!