Dial 0 tells callers its busy after X amout of rings. 0 rings phdn 500 and i have 500 on DN's 200 and 201 (the front desk) if both users on on the phone and another caller dials 0 are if they dont answer it in time it tells callers to hit # to hold are dial another ext. after it says that user is busy.
I'm sure it's just a simple setting im missing but it's seems to just be one of those little things i cant find. Thanks in advance for the help.
what system are you working on?
It's a CTX 28 with a GVMU. Running full auto att.
I take it that you are dialling 0 whilst in the auto att, you need to see what greeting is being played at the time, then in groups and chains see what 0 is pointed to then check that mailbox to see what is in the extn field and make sure it is. I would expect to see something like @f-500-h with dnd on
You can also disable the "press # to hold " in system config. set cancel_busy_hold to true
i will check that on monday steve, and 0 points to 500 off of box 991. 500 is on ext's 200,201 so when someone hits 0 it rings on each phone, now if it works like the IVP8 it should not go to either 200 are 201's box because they are both ringing. it that true?
i will check out the settings and go into the GVMU's config and change the press # to hold.
i also have a couple of other posts about the same system so thanks for the info in this post and the others!!!
o yea and 500's box is set to not accept messages.
Remove the 500 from the 0 option in 991. Put 500H in the extension field of MB 0. Then set MB500 to NOT record msgs and set copy to 200.
This way the caller hears the 500 greeting and the msg is stored in MB200.
I've done this for a long time and it works great.
so if i just want it to keep ringing, take away the copy to 200 part. Because i just want it to ring until someone picks up
Then don't CF it back to VM. The 500H performs a blind transfer and dumps the call to the CTX. If you don't CF it back, it should ring PHdn500 forever.
so just dont enable the CF on the phantom 500 and that will do it.
You definately want to have the copy to 200 (and turn off recoding on 500) unless you put a PhMW lamp on ext 200. If you do then 200 has to be the owner of 500. I like Voyager's method better.
Also some points to note:
1. When transfered from the voicemail, it will NOT ring forever even if you turn off Call forwarding. There is a ring Transfer recall the will send it back to voicemail. You can extend the timer so it does not recall back in 32 seconds (default).
2. Turn off recording in mailbox 0! If it is on then somehow people will leave messages that no one will here.
3. If you don't have line appearances then only one person can call the operator at a time. The next caller will get a busy signal or get the busy voicemail message.
4. I would not recommend using mailbox 0 as a general message box. Keep VM 500 for that. Keep the extension feild 500H, or @F-500H, or what I do is @G(500) and then put 500H in mailbox 500 extension fied.