Hi All,

I've got a situation with a CIX670 in one of our offices. There's an AA phone (DKT3020SD) and an office manager phone (DKT3010SD). The folks in the office requested 3 changes to the system:

1. Enable Do Not Disturb - configured on the office manager's phone. This works.
2. Add the office manager's phone to the pickup group so the AA can grab those calls when the manager isn't in the office. This works.
3. Program a DSS key on the AA's phone so she can see if the office manager is on her phone instead of putting the call on hold, calling the manager's extension, and hitting a busy signal. This doesn't work. You can press the programmed button and it will try calling that extension but the button doesn't light up when the office manager is on the phone or if she's got it set to Do Not Disturb. There are other offices have the same arrangement and it's working fine. I restarted the phone system, replaced the AA's phone, and tried programming a different button for this DSS key. :bang:

Anybody got an idea what I could be missing? If you need more information, please let me know.

Thank you,

Eric

Hi Eric,
Does the office managers phone have multiple PDN keys?

Hi Carlos,

Here's the keys on the office manager's phone, in the correct order:

DND
PKUP GRP
One Touch
One Touch
One Touch
One Touch
One Touch
One Touch
PL Ln Grp 5
PDN Ext. 205

Did you program a DSS key or a One Touch key on the AA phone?

It is a DSS key.

thats wierd

can you post the key layout for the AA phone?

You bet:

Flash Short Night Xfer
One Touch One Touch (FK01#6011)
One Touch One Touch (FK01#6051)
DS (101205) Blank
Blank One Touch
PL LnGrp 5 One Touch
PL LnGrp 5 MW for 500
PL LnGrp 5 Ext. 500
PL LnGrp 5 PKUP GRP
PDN (Ext. 200) Release

That didn't show up as well as planned...sorry. I'm guessing I can blank out all of the One Touch and PL LnGrp 5 keys that don't have any specific information associated with them but haven't felt a need since inheriting the phone systems.

Your "DS (101205) Blank" is strange why do you have 101205 are these systems networked with another CIX system using QSIG?

The DSS key should just have 205 as the value.

Yes, we have 16 locations networked together. 101 is the Remote Node ID and 205 is the extension. I tried doing just 205 and receive a VBScript:CIX Console error. "CTX Error: (0x310f03) 0,0,49,205,3" so I figured that won't work. The Blank that you're seeing there represents the key next to the DSS key.

DSS over Stratanet has to be programmed in the I/O devices which I suspect hasn't been done on your node which is why the DSS button does not light up.

Phonemeister has just beat me to it..

That is just what I was going to say.
Eris you did not say these systems were part of a Stratanet as the network DSS functionality need to be programmed to do network DSS keys.

Check the network DN table to see if 205 is listed under node 101.
Check the remote node data for 101 has been created and an I/O port for your node and node 101 has been created.

Do any other network node DSS keys work??

Gentlemen,

I thank you for your assistance. I will check these items mentioned and program them accordingly (and report back with my findings). We do have other offices programmed for DSS keys but I didn't do the initial installation and haven't encountered this issue yet (I'm not a total rookie, but I also don't have a ton of experience yet). I wasn't intentionally leaving out information; just didn't know to include it.

Thanks again, it is greatly appreciated.

Eric

Eric, I wasnt having a go at you but it helps to get the full picture in the first post as it helps diagnose what the issue might be.

Check the network DN table first as this is why you got the error when you entered 205 as it should just be 205 because the system knows what that the extn 205 resides at node 101.

Take a look at some of the othr nodes that have it working and compare it to you site in question.

Carl, my apologies for appearing snippy. It wasn't intentional at all.

I am on a mission to get this thing working correctly today and you've been a great help to me. I am very appreciative for your input. Checking the various locations now and will get back with the results.

This is frustrating. lol

I checked the I/O Device Table and the DSS is programmed on Device Number 500. There's nothing in the LAN Connection Port Index, Type, Port, Client IP, or RS232 Serial Port fields.

The Network DN Table only has 850 (voice mail) for a Network DN and 100 (the corporate office phone system) for the Node ID. When I attempt to create a new Network DN record, I get: VBScript: CTX/CIX Error "CTX Error: (0x339aff) Facility=0,Severity=0,Command=661, Error Code=51,Data=255 The number entered can't be used, because this number is used in the numbering plan, DKT, etc. <Abort> <Retry> <Ignore>

Sharpening my knife to slit my wrists now...

Yeah the best thing to do is check the internal numbering plan to see what is programmed on that node with the AA phone on it.
If you try and create a network extn of 205 and it clashes with something in the internal numbering plan you will get the error.

If your network DN table only has 2 entries in it then some didnt do it correctly in the first place.

On the nodes that the DSS keys are working OK they must have done the I/O device, network DN and the remote node data.

In I/O device set Device 500 to LAN and Port 12
Then in Lan device set it as UDP and give it a Server Port No of eg 1111

Then in the other nodes you need to set the remote node data create the new site node number with the CPU IP address and port 1111
This needs to be done on all nodes.

But you have to sort the internal numbering plan first...

Does the network have a VPN for remote access as you might need someone to do it for you locally remotely if you need help.
keep us informed.

I guess something unorthodox was done then. I compared nodes and the values are all very similar in nature. Looks like it's time to contact support. IF we get a solution, I will let y'all know what it was.

Thank you again, sir.

Eric

Are you sure the DSS keys are lighting up on the other nodes?
If they are not you can still use it to call the extn or transfer a call to them.