sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Toshiba Telephones & Systems DSS Key Not Showing Line Presence

Hi All,

I've got a situation with a CIX670 in one of our offices. There's an AA phone (DKT3020SD) and an office manager phone (DKT3010SD). The folks in the office requested 3 changes to the system:

1. Enable Do Not Disturb - configured on the office manager's phone. This works.
2. Add the office manager's phone to the pickup group so the AA can grab those calls when the manager isn't in the office. This works.
3. Program a DSS key on the AA's phone so she can see if the office manager is on her phone instead of putting the call on hold, calling the manager's extension, and hitting a busy signal. This doesn't work. You can press the programmed button and it will try calling that extension but the button doesn't light up when the office manager is on the phone or if she's got it set to Do Not Disturb. There are other offices have the same arrangement and it's working fine. I restarted the phone system, replaced the AA's phone, and tried programming a different button for this DSS key. :bang:

Anybody got an idea what I could be missing? If you need more information, please let me know.

Thank you,

Eric

Hi Eric,
Does the office managers phone have multiple PDN keys?

Hi Carlos,

Here's the keys on the office manager's phone, in the correct order:

DND
PKUP GRP
One Touch
One Touch
One Touch
One Touch
One Touch
One Touch
PL Ln Grp 5
PDN Ext. 205

Did you program a DSS key or a One Touch key on the AA phone?

It is a DSS key.

thats wierd

can you post the key layout for the AA phone?

You bet:

Flash Short Night Xfer
One Touch One Touch (FK01#6011)
One Touch One Touch (FK01#6051)
DS (101205) Blank
Blank One Touch
PL LnGrp 5 One Touch
PL LnGrp 5 MW for 500
PL LnGrp 5 Ext. 500
PL LnGrp 5 PKUP GRP
PDN (Ext. 200) Release

That didn't show up as well as planned...sorry. I'm guessing I can blank out all of the One Touch and PL LnGrp 5 keys that don't have any specific information associated with them but haven't felt a need since inheriting the phone systems.

Your "DS (101205) Blank" is strange why do you have 101205 are these systems networked with another CIX system using QSIG?

The DSS key should just have 205 as the value.

Yes, we have 16 locations networked together. 101 is the Remote Node ID and 205 is the extension. I tried doing just 205 and receive a VBScript:CIX Console error. "CTX Error: (0x310f03) 0,0,49,205,3" so I figured that won't work. The Blank that you're seeing there represents the key next to the DSS key.