I have a customer that has a STS with a flash 8 port voicemail. when a message is left all is ok. when the message is checked the indication does not go away. i checked all ports. all are working. called VODAVI and they said possible corruption. any ideas?

Quite possibly it is corruption. Also, make sure that all 8 ports are in the same voicemail group.

do you think corruption in the voice mail or the phone system?

I had the same problem a few weeks ago. I had to upgrade the system and voice mail software and the problem went away. It was the STS not STSe, so I had to get the chips from Vodavi.

what indicator are you referring to ?

Msg light ?
LCD display ?
vm key light ?

I'm missing something, so cannot say if its system
or voicemail error

Very frequently, this is a case of the 8th port being locked up (X157). Even after a reboot, it stays locked up. I have had to go into CONFIG and reset the port there.

i can call the port and it awnsers. it is the message waiting light and the display indicator. i am set to reinit. the voice mail later today. but thought there might be another way.

ED,

Is x-157 the msg on/off port used by the the inskin to handle commands of msg wait to system?

Phone God

OK, clear now.

I'm with ED-s suggestion

Yes, just like an analog voice mail would do. I believe that port 7 (X156) is the default second notification port. Sometimes that's the one that gets locked up, making this problem even more sporadic.

thanks for all the suggestions i'll let y'all know what i find.

i reinitialized the voice mail and all seems to be working now. not the ideal fix but none the less it is working.

Phone God

Hey, thats great.
Whatever it takes to get the job done, till next time.