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Joined: Apr 2003
Posts: 104
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Joined: Apr 2003
Posts: 104 |
I have a customer that has a STS with a flash 8 port voicemail. when a message is left all is ok. when the message is checked the indication does not go away. i checked all ports. all are working. called VODAVI and they said possible corruption. any ideas?
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Quite possibly it is corruption. Also, make sure that all 8 ports are in the same voicemail group.
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Joined: Apr 2003
Posts: 104
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Posts: 104 |
do you think corruption in the voice mail or the phone system?
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Joined: Dec 2005
Posts: 651 Likes: 1
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Joined: Dec 2005
Posts: 651 Likes: 1 |
I had the same problem a few weeks ago. I had to upgrade the system and voice mail software and the problem went away. It was the STS not STSe, so I had to get the chips from Vodavi.
"I thought I was wrong once, but I was mistaken"
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Joined: Sep 2005
Posts: 971
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Joined: Sep 2005
Posts: 971 |
what indicator are you referring to ?
Msg light ?
LCD display ?
vm key light ?
I'm missing something, so cannot say if its system
or voicemail error
-TJ-
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Joined: Jan 2005
Posts: 15,402 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,402 Likes: 18 |
Very frequently, this is a case of the 8th port being locked up (X157). Even after a reboot, it stays locked up. I have had to go into CONFIG and reset the port there.
Ed Vaughn, MBSWWYPBX
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Joined: Apr 2003
Posts: 104
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Posts: 104 |
i can call the port and it awnsers. it is the message waiting light and the display indicator. i am set to reinit. the voice mail later today. but thought there might be another way.
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Joined: Sep 2005
Posts: 971
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ED,
Is x-157 the msg on/off port used by the the inskin to handle commands of msg wait to system?
-TJ-
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Joined: Sep 2005
Posts: 971
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Phone God
OK, clear now.
I'm with ED-s suggestion
-TJ-
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Joined: Jan 2005
Posts: 15,402 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,402 Likes: 18 |
Yes, just like an analog voice mail would do. I believe that port 7 (X156) is the default second notification port. Sometimes that's the one that gets locked up, making this problem even more sporadic.
Ed Vaughn, MBSWWYPBX
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