I have a customer who called in and said she can't directly pick up the call when it rings; she has to push the line ringing to answer. She said she's looked in the manual and can't find anything that tells her how to change it. She said she found something that may be it by pressing Feature 6#, but when she did that she received an error message. Any suggestions anyone?

Tell her to look for Ringing Line Preference, that is what she is looking for.

Use Memory Block 1-8-08 [Class of Service (Station) Feature Selection
2] Page 3 LK2 to Allow (default: LED On) or Deny (LED Off) User
Ringing Line Preference set/reset.


Use Memory Block 4-11 (Ringing Line Preference Selection) to specify
whether (default: YS) or not (NO) each station user can answer incoming
ringing CO/PBX calls by going off-hook

Use Memory Block 4-41 (SIE/CAR Ringing Line Preference
Selection) to specify whether to allow (default: YS) or deny (NO
Ringing Line Preference (go off-hook or press Speaker key) on all
telephones that are assigned SIE and/or CAR keys.