I have my system set up for auto-attendant to answer calls, and the caller has the option to dial an extension or press "0" to ring all extensions. Right now the zero-out rings indefinately. How do I set up my voicemail to answer those calls and send them to a specific "default" extension's voicemail?
0 probably went to a car key (a phamton ext in your system). the car key (programmed in 1-2-04 & 4-10) needs to be assigned PER PHONE (program 4-12).
look in the voicemail and see where 0 goes. you'll need a null modem cable & co-sessions software
I do not have the co-sessions software, so I'll try to give you some more info. I swapped an Elite 192 in place of an Elite 48. I copied all parameters by hand to the new unit, and swapped the old VMS card into the 192. I must have missed a setting somewhere. I'm not familiar with the CAR keys, but I do know that when a caller presses "0", it sends the call to Extension 200, which is set up as a Secondary Incoming Extension on all phones, causing them all to ring. What I want to do is have the voicemail from extension 100 pick up these calls if they are not answered. Any ideas?
so you want to forward busy/no answer ext 200 to 100's vm?!
only way to do it is to b-n/a 200 to 100 & have 100 b-n/a to vm.
but that is alot of rings
The call will wind up in the CAR key 200 mailbox.
Hopefully car key 200 is a transaction box assigned to station 100. To verify this, access mailbox 100, select leave message, dial ## & enter 200. You will get a prompt to confirm this.
If you get " I did not hear your selection" you can try this from all your stations. If, still unsuccessful then mailbox 200 is a "subcribers" box which can be accessed by dialing *2# from any mailbox, then dial 9200.
Car 200 must be call forward busy/no answer to get to the Elitemail. From station 100, dial 45, 200 & the Elitemail pilot station number.
Thanks for the replies! Well, I found that I needed to B-N/A ext. 200 to our voicemail pilot (190), and now the zero-out calls go to voicemail. I also found that in our old Elite 48 setup, those voicemails would go to ext. 101, so I believe 200 is a transaction box assigned to ext. 101. The person who previously had ext. 101 is no longer with the company, and I now want those messages to go to our receptionist. How do I change the box it's associated with from 101 to 100?
you'll have to delete & rebuild the box with co-sessions and have ext 100 as the owner
you can save the greeting and apply it to the new box if needed
So is there no way to simply change the "owner"? I don't own co-sessions at the moment, and I was hoping this was just a MB parameter I missed.
Unfortunatley, you will need cosession to do this...
all of the MAIN programming stuff in the vm HAS to be done via co-sessions.
Alright. Time to make a purchase. Thanks for your help, chrislebeck and IPKII!!
Hi all,
My client also has a 192 with elitemail. Just to verify -- I would need to use co-sessions to program the voicemail? This system doesn't have a PC communications card.
I'm looking for information on how to reset user voicemails. Client thinks they have lost the admin password. I'm going to look through the docs to find out how to do this, and will try a few of the default passwords.
you WILL need co-sessions in order to do something other than mailbox adds/deletes, time schedules, main greeting changes (if it is stored in the default place), and other minimal stuff.
as long as some mailbox had manager status assigned to it you can reset a password and/or reset a mailbox to new.