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Posted By: jmgonefishin NEC 28i W/Vanguard - 11/05/08 07:01 AM
My message waiting lights will not come on, i believe the problem is in the switch - when i put my but set on the voice mail extension go off hook and dial the lamp string #30501 the switch gives me an error tone as soon as i get to the 3 - anyone have any ideas?
Posted By: skip555 Re: NEC 28i W/Vanguard - 11/05/08 08:02 AM
can you leave a message from another extension ?
Posted By: jmgonefishin Re: NEC 28i W/Vanguard - 11/05/08 08:50 AM
Yes, I can do a record and send, i can be transfered from the AA and the messages are always there, but no light.
Posted By: skip555 Re: NEC 28i W/Vanguard - 11/05/08 09:44 AM
what I'm asking is can you light the message light from another extension ?


Instruction should be in the users guide or manual

light the lamp without going through the VM
Posted By: jmgonefishin Re: NEC 28i W/Vanguard - 11/05/08 10:10 AM
I should clarify, I can light the MW light from another extension and i can also light the MW light with my but set on an analog Voice mail extension by entering #130501, what i am missing is lamping on a programmable function key set up with code 1059+ext# when there is new voice mails
Posted By: jmgonefishin Re: NEC 28i W/Vanguard - 11/06/08 12:33 PM
Update, even on non voicemail ports i cannot dial #30501 for one new message in mailbox 305, the lamp string in the vanguard is correct at #XG, i still believe the problem is in the 28i because when i dial via my but set i get the error tone as soon as i send #3 it errors out right then with an error tone....any help would be appreciated.
Posted By: Coral Tech Re: NEC 28i W/Vanguard - 11/07/08 01:55 PM
Sounds like in the COS they have MWI turned off.
Posted By: BillFlippen Re: NEC 28i W/Vanguard - 11/07/08 03:00 PM
When you go off hook on the analog VM port that is designated by the VM system to send the MWI (usually port 4 or port 3&4 on a 4 port system)do you get stutter tone? If so MWI will not get sent. The stutter tone means a MW was sent to the analog port which you should turn off in COS
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