Aspire M Off Prem Call Forward - 12/11/09 08:19 AM
Customer has Aspire M with T-1 service from Telco and DIDs. Their main DID is pointed to a Virtual Extension at the Receptionist's desk. She want to call forward off-premise the VE to an answering service.
The book says VE's can be forwarded of prem, but doesn't give instructions on how to accomplish it.
We tried using the *46 after pressing the VE assigned button, but get an error. I've checked COS to ensure off-prem forwarding is allowed. They have no problem forwarding their individual stations off site to their cell phones.
How do we forward a VE ??
The book says VE's can be forwarded of prem, but doesn't give instructions on how to accomplish it.
We tried using the *46 after pressing the VE assigned button, but get an error. I've checked COS to ensure off-prem forwarding is allowed. They have no problem forwarding their individual stations off site to their cell phones.
How do we forward a VE ??