SV8100 One way Speech path - 03/24/10 08:26 AM
I could use some input here.
The customer has a SV8100 with IP phones & a PRI from LOGIX Communications in a stand alone environment, no Netlink, CCISoIP, or remote phones.
The customer experiences one way speech path intermittantly on inbound & outbound calls whereas the outside caller cannot hear the customer but if the customer puts the call on hold & then picks the call back up, usually the speech path is back to two way.
We have swapped out the IPLA, PRT & the CPU. Upgraded the CPU to 3.12A per the NTAC. They have my wireshark, DIM traces & a copy of the database but are having difficulty nailing the cause down.
Any ideas are greatly appreciated here.
Thank you.
The customer has a SV8100 with IP phones & a PRI from LOGIX Communications in a stand alone environment, no Netlink, CCISoIP, or remote phones.
The customer experiences one way speech path intermittantly on inbound & outbound calls whereas the outside caller cannot hear the customer but if the customer puts the call on hold & then picks the call back up, usually the speech path is back to two way.
We have swapped out the IPLA, PRT & the CPU. Upgraded the CPU to 3.12A per the NTAC. They have my wireshark, DIM traces & a copy of the database but are having difficulty nailing the cause down.
Any ideas are greatly appreciated here.
Thank you.