Hi all, I was hopping someone could help me with the SMDR on the SV9100. I find it limits itself in giving out only which extension answered a call even if that call has come via a Department Group or another extension.

I really want to run statistics for Departments but the systems SMDR does not supply this info. Has anyone had success in this without resorting to the ACD.

I want to transfer either to a Virtual Extension or Department which rings on 5 extensions and run a report on how many calls went to the Virtual or Department.


Your thoughts please.

There is no "work around" for this because that is what ACD "Contact Center" is for.