Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Feb 2007
Posts: 19
blacky Offline OP
OP Offline
Joined: Feb 2007
Posts: 19
Hi all, I was hopping someone could help me with the SMDR on the SV9100. I find it limits itself in giving out only which extension answered a call even if that call has come via a Department Group or another extension.

I really want to run statistics for Departments but the systems SMDR does not supply this info. Has anyone had success in this without resorting to the ACD.

I want to transfer either to a Virtual Extension or Department which rings on 5 extensions and run a report on how many calls went to the Virtual or Department.

Your thoughts please.

Last edited by blacky; 08/09/16 11:49 PM.
Atcom VoIP Demo
VoIP Demo
Joined: Sep 2004
Posts: 4,127
Likes: 1
Online Content
Joined: Sep 2004
Posts: 4,127
Likes: 1
There is no "work around" for this because that is what ACD "Contact Center" is for.

Last edited by Coral Tech; 08/10/16 03:17 AM.

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
beegeezer, Matthaus
Newest Members
PhoneGuy827, julesm, Helen.D, AlAl, mike hurford
49,643 Registered Users
Top Posters(30 Days)
pvj 11
ramo 11
Toner 7
dans 5
Who's Online Now
2 members (KoolBreeze, Carl Navarro), 44 guests, and 38 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5