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Joined: Feb 2007
Posts: 19
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OP
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Joined: Feb 2007
Posts: 19 |
Hi all, I was hopping someone could help me with the SMDR on the SV9100. I find it limits itself in giving out only which extension answered a call even if that call has come via a Department Group or another extension.
I really want to run statistics for Departments but the systems SMDR does not supply this info. Has anyone had success in this without resorting to the ACD.
I want to transfer either to a Virtual Extension or Department which rings on 5 extensions and run a report on how many calls went to the Virtual or Department.
Your thoughts please.
Last edited by blacky; 08/09/16 11:49 PM.
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Joined: Sep 2004
Posts: 4,127 Likes: 1
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Joined: Sep 2004
Posts: 4,127 Likes: 1 |
There is no "work around" for this because that is what ACD "Contact Center" is for.
Last edited by Coral Tech; 08/10/16 03:17 AM.
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