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Posted By: pete83uk AA Queue Messages - 06/07/18 07:27 PM
Hi,

I have a SL2100 the AA routes to a failover IRG on busy, and then plays on hold music and cycles the queue messages.

Is there any way when in the queue to either, after a period of time go to voicmail, or offer an option to press a number to leave a voicemail rather than holding?
Posted By: dans Re: AA Queue Messages - 06/08/18 12:27 PM
What your asking is going into ACD functions.
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